Refurbishment Technician, Application (Garment Technology)

knowledge and support to internal and external customers and subsidiary partners for the Garment Technology (GT) Product Line. This may include traveling to customer sites, preparing and maintaining machines for trade shows, performing refurbishment of machines, and providing service and training for these products. This role provides support for in-house products, creation of samples, etc. This role also supports installation, maintenance, and diagnostics for all machines covered under the IPD product line. This role may need to create support material in the form of developing PDF for instructional purposes from both a technician support level and at the customer level.

WHAT YOU'LL DO

Refurbishment

• Maintain the online refurbishment spreadsheet so that it is accurate and reflects what is house as well as what is being worked on

• Refurbish Machines with estimation of completion date as well as other categories as specified by the spreadsheet

• Maintain Spreadsheet for not only GT machines but also heat press and other 3rd party material being returned into the warehouse

Install/Service Calls

• Perform pre-installation surveys at the customer location

• Work with internal travel agency and service coordinator to determine the most cost-effective method to service the customer

• Maintain good records and receipts for expense reporting purposes and ensure expense reports are submitted according to company policy

• Interact and communicate with Brother Industry Limited (BIL) personnel to identify and report technical issues and provide solutions to technical issues when the factory requires

• Provide technical support to Industrial Product Division (IPD) personnel, including customer trip reports that identify all work performed for service calls, installation, seminars, and trade shows

Support Material

• Produce and edit PDF for maintenance and for diagnosing the supported Brother products

• Create PDFs that help resolve common customer issues and that can help in general troubleshooting matters

• Maintain ongoing knowledge by reviewing all factory released information and updates

• Inform the customer of all technical updates during any service visit or phone support situation

Customer Service/Phone Support

• Provide telephone support to customers, dealers, distributors and sales staff on troubleshooting of Brother products and applications as applicable to IPD

ABOUT OUR IDEAL CANDIDATE

Education

• Minimum 3 years Experience in the maintenance, diagnosis and repair of printing equipment Required

• Minimum 3 years Supporting customers by answering technical support-based questions Required

Languages

• Spanish Preferred

Software/Technical Skills

• MS Office (Word, Excel and PowerPoint) Basic Required

• Adobe Photoshop, Illustrator, Corel Draw Intermediate Preferred

Other Skills/Knowledge/Abilities

• Strong verbal and written communication skills Required

• Experience in developing and conducting customized training programs Required

• Strong organizational skills Required

ADDITIONAL DETAILS FOR THIS ROLE

This role will be onsite role. #On-site

• The salary (or hiring) range for this position is $55,000-$65,000

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/

WHAT WE OFFER OUR EMPLOYEES**

At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication

• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match

• Professional Development: We're committed to helping you grow in your career with opportunities for training and development

• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance

• Employee Engagement: Join a team that values your contributions and celebrates success together

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]https://www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.