Senior Coordinator, Operations

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Senior Coordinator, Operations drives improvements in warehouse operations of all distribution functions for all Brother Distribution Centers. This role analyzes processes and data and interprets the data to drive associated actions that results in operational improvements. This role recommends solutions and action plans to improve the company's and 3PL performance in critical areas and keeps management updated on the day-to-day progress and status.

ADDITIONAL DETAILS FOR THIS ROLE

Operations Data Analysis

• Perform a variety of calculations, analyses and audits of financial and operational results, typically involving a fundamental professional related supply chain principles

• Analyze Warehouse Labor Management System reports for 3PL partners and stakeholders

• Create weekly reports showing trends of defects/SIR's leading to customer compliance fines

• Analyze multiple sources of operations data, including but not limited to: JDA WMS data and reports, JDA WLM data and reports, and SAP, identifying trends or issues to determine root cause and drive resolution to improve results

• Report container performance for TN, VA, and CA container resolution as needed

Operations Process Improvement

• Complete daily, weekly, and monthly reporting requirements for operations, compliance, and inventory, which requires report development and analytics. Present recommendations that will result in cost savings, quality improvements, and customer satisfaction.

• Prepare reports and presentations to communicate findings and recommendations

• Provide recommendations, suggestions, and solutions based on further research and analysis

ABOUT OUR IDEAL CANDIDATE

Education

• Bachelor's Degree (or equivalent experience) BS/BA in Supply Chain Management Preferred

Experience

• Minimum 3 years Required Operations experience analyzing complex data and working with cross-functional teams in a fast-paced distribution operations environment.

Software/Technical Skills

• MS Office (Outlook, PPT, Word, Excel) Advanced Required

• SQL, VBA, database administration/management Advanced Required

• SAP Order Management Module Intermediate Required

• Warehouse Management Systems Intermediate Required

Other Skills/Knowledge/Abilities

• Superb skills in problem solving and critical thinking with attention to detail and follow-up Required

• Excellent written and verbal communication skills; strong interpersonal and communication skills to interact with all levels of the organization as well as professionally represent the company to outside parties Required

• Ability to foster and build relationships with cross-functional team members throughout the organization and engage with customers in a professional, business-like manner Required

• Ability to effectively explain and interpret organizational policies and procedures Required

• Ability to work in a fast-paced environment Required

ADDITIONAL DETAILS FOR THIS ROLE

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $40,000 - $49,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.