Senior Demand Planner

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Role at a Glance

The Senior Demand Planner is responsible for executing demand planning activities, improving forecast accuracy, and analyzing trends. This role partners with various internal and external customers (Sales, Product Marketing, Finance, Supply Planning, Warehouse Operations, and Major Customer Accounts) to gather inputs to build the consensus demand plan through the Sales & Operations Planning (S&OP) process. This role serves as the main liaison between customers and account sales managers on weekly allocation quantities for constrained products and partners with the Order Management team to ensure accurate and timely execution of sales order fulfillment. The Senior Demand Planner will play a key role in tracking, reporting, and adjusting forecasts based on forecast accuracy and bias trends to minimize forecast error.

Key Duties & Responsibilities

Demand Planning

• Perform demand planning and management activities

• Understand product demand patterns and business trends by collecting and analyzing multiple data streams, optimizing statistical forecast models in SAP IBP

• Identify demand fluctuations and collaborate with stakeholders to adjust forecast accordingly

• Build forecasts at the SKU, DC location, customer, category, and divisional levels and confirm accuracy at each level

• Utilize statistical models and forecasting tools to improve forecast accuracy and reduce bias

• Work closely with Sales, Marketing and Supply Team to merge statistical forecasts, POS (point of sales) forecasts, and other manual inputs into a final consensus demand plan

• Partner with internal supply chains teams including but not limited to Order Management and inventory teams to ensure demand plans align with supply capabilities

• Align on forecast, report month-over-month changes, and performance to fiscal year targets and budget with key stakeholders through the S&OP processes

• Conduct monthly New Product Development (NPD)/Promo Meetings with the Product Marketing teams for better planning

Analytics & Reporting

• Maintain and track key performance indicators, such as Forecast Accuracy and Bias, Mean Absolute Percent Error (MAPE), and Fill Rate to optimize supply chain efficiencies

• Track forecast accuracy to identify opportunities to reduce forecast error

• Build ABC XYZ segmentation to track demand variability across different levels of revenue impact

• Provide Supply Planning demand variability information that aids their safety stock and inventory coverage

• Generate and distribute findings to key stakeholders throughout the S&OP process and communication channels for alignment and transparency

• Use analytics, communicate results, and make recommendations to management

Key Experience & Qualifications

Education

• Bachelor's Degree (or equivalent experience) - Business, Logistics, Supply Chain, or related field

Experience

• Minimum 5 years - Experience in Demand Planning, Forecasting, or Supply Chain Analytics

Licenses & Certifications

• APICS or ISM certification such as CSCP, CPIM, and or CPSM (Preferred)

Software/Technical Skills

• Data Analysis and Forecasting Tools (Excel, SAP, Tableau, etc.)

Other Skills, Knowledge, & Abilities

• Inventory Management Skills

• Excellent mathematical and analytical skills

• Interpersonal skills and ability to build and improve trusting relationships

• Solid attention to detail

• Ability to analyze large sets of data to forecast demand, track inventory levels and develop actionable insights from data

• Proficiency in documenting processes, maintaining accurate records and generating comprehensive reports

• Experience in S&OP processes and collaboration with cross-functional teams (Preferred)

Compensation & Schedule for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $ 90,000 - $ 105,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.