Senior Specialist, Transportation

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Senior Specialist, Transportation standardizes and improves the transportation network as it relates to cost, service and functionality. This position interfaces with outside vendor third party logistics (3PL) services and manages the vendor relationship. This role also oversees service levels and resolution of transportation issues to ensure exceptional service to customers internal and external. This position interfaces with multiple business units across the Company to enhance transportation service and analyzes and data and makes sound recommendations to meet the needs of the business.

WHAT YOU'LL DO

Manage 3PL Relationship for Transportation

• Manage and develop the complex 3PL relationship both contractually and through shared KPI's that link to the strategic map

• Develop, analyze, and synthesize yearly initiatives outside of KPI's that are designed to create continuous improvement throughout the transportation network

• Provide an operating framework of specific targets and activities that drive improvements and transparency in cost and service to customers

Carrier Management

• Provide creative solutions that keep costs in-line with budgets while maintaining customer service levels by taking an active role during complex carrier pricing/contract negotiations

• Partner with SCM leadership for strategic action planning in compliance penalty reduction and weather-related contingency plans

• Provide transparency and communicate Brother's expectations in service to transport providers while managing spend, including quarterly business reviews with carriers

Reporting

• Develop, produce and deliver monthly reporting on performance in spend and service

• Communicate and coordinate team-based efforts with 3PL, DC operations and OMG to drive improvements in on-time, compliance and customer delivery issues. (damage, lost, etc.)

• Create consistent repeatable and reliable performance reporting that drives actionable tasks throughout the organization when needed

Complaint Resolution and Representation

• Provide resolution on escalated transportation issues to multiple business units

• Acts a liaison with 3PL vendor on transportation issues

• Attend customer meetings with high volume National Accounts as a representative of the Transportation department

Freight Budget Coordination

• Work with SCM leadership to develop, drive, maintain and monitor annual operating budget for each business unit in freight spend

ABOUT OUR IDEAL CANDIDATE

Education

• Bachelor's Degree (or equivalent experience) Supply Chain, Logistics or related field Required

Experience

• Minimum 5 years Experience in a Distribution center working in a transportation role or operations role in a complex environment managing vendor relationships Required

Licenses and Certifications

• Other Licenses/Certifications Required/Preferred

Languages

• Other Languages Required/Preferred

Software/Technical Skills

• Strong knowledge of SAP, WMS and TMS systems Advanced Required

• MS Office Suite (Outlook, Word, Excel, PowerPoint) Advanced Required

Other Skills/Knowledge/Abilities

• Communication/Negotiation: Strong communication and negotiation skills, both written and oral; ability to communicate clearly and effectively, verbally and in writing with different levels of management and customers Required

• Analytics: Ability to identify and resolve problems in a timely manner and present information in an effective and efficient manner and attention to detail as well as big picture is essential Required

• Presentation Skills: Ability to prepare and deliver presentations to all levels of management Required

• Reasoning Ability: Ability to prioritize responsibilities and use judgement to think through issues and present recommendations to management for appropriate action Required

• Planning/Organization : Ability to manage multiple work assignments at the same time in an efficient and effective manner; ability to prioritize and plan work activities, using time efficiently. Required

• Teamwork: Must be a team player and participate cross functionally and places success of team and company above individual accomplishments; must treat colleagues with respect and uphold the Brother Company values Required

ADDITIONAL DETAILS FOR THIS ROLE

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $61,000.00 - $81,000k per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.