Senior Specialist, Transportation

n network as it relates to cost, service and functionality. This position interfaces with outside vendor third party logistics (3PL) services and manages the vendor relationship. This role also oversees service levels and resolution of transportation issues to ensure exceptional service to customers internal and external. This position interfaces with multiple business units across the Company to enhance transportation service and analyzes and data and makes sound recommendations to meet the needs of the business.

WHAT YOU'LL DO

Manage 3PL Relationship for Transportation

• Manage and develop the complex 3PL relationship both contractually and through shared KPI's that link to the strategic map

• Develop, analyze, and synthesize yearly initiatives outside of KPI's that are designed to create continuous improvement throughout the transportation network

• Provide an operating framework of specific targets and activities that drive improvements and transparency in cost and service to customers

Carrier Management

• Provide creative solutions that keep costs in-line with budgets while maintaining customer service levels by taking an active role during complex carrier pricing/contract negotiations

• Partner with SCM leadership for strategic action planning in compliance penalty reduction and weather-related contingency plans

• Provide transparency and communicate Brother's expectations in service to transport providers while managing spend, including quarterly business reviews with carriers

Reporting

• Develop, produce and deliver monthly reporting on performance in spend and service

• Communicate and coordinate team-based efforts with 3PL, DC operations and OMG to drive improvements in on-time, compliance and customer delivery issues. (damage, lost, etc.)

• Create consistent repeatable and reliable performance reporting that drives actionable tasks throughout the organization when needed

Complaint Resolution and Representation

• Provide resolution on escalated transportation issues to multiple business units

• Acts a liaison with 3PL vendor on transportation issues

• Attend customer meetings with high volume National Accounts as a representative of the Transportation department

Freight Budget Coordination

• Work with SCM leadership to develop, drive, maintain and monitor annual operating budget for each business unit in freight spend

ABOUT OUR IDEAL CANDIDATE

Education

• Bachelor's Degree (or equivalent experience) Supply Chain, Logistics or related field Required

Experience

• Minimum 5 years Experience in a Distribution center working in a transportation role or operations role in a complex environment managing vendor relationships Required

Licenses and Certifications

• Other Licenses/Certifications Required/Preferred

Languages

• Other Languages Required/Preferred

Software/Technical Skills

• Strong knowledge of SAP, WMS and TMS systems Advanced Required

• MS Office Suite (Outlook, Word, Excel, PowerPoint) Advanced Required

Other Skills/Knowledge/Abilities

• Communication/Negotiation: Strong communication and negotiation skills, both written and oral; ability to communicate clearly and effectively, verbally and in writing with different levels of management and customers Required

• Analytics: Ability to identify and resolve problems in a timely manner and present information in an effective and efficient manner and attention to detail as well as big picture is essential Required

• Presentation Skills: Ability to prepare and deliver presentations to all levels of management Required

• Reasoning Ability: Ability to prioritize responsibilities and use judgement to think through issues and present recommendations to management for appropriate action Required

• Planning/Organization : Ability to manage multiple work assignments at the same time in an efficient and effective manner; ability to prioritize and plan work activities, using time efficiently. Required

• Teamwork: Must be a team player and participate cross functionally and places success of team and company above individual accomplishments; must treat colleagues with respect and uphold the Brother Company values Required

ADDITIONAL DETAILS FOR THIS ROLE

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $75,000.00 - $95,000k per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

WHAT WE OFFER OUR EMPLOYEES

At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication

• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match

• Professional Development: We're committed to helping you grow in your career with opportunities for training and development

• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance

• Employee Engagement: Join a team that values your contributions and celebrates success together

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]https://www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.