Senior Technical Analyst, Salesforce

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Senior Technical Analyst, Salesforce collaborates with key stakeholders to thoroughly assess their business needs, translates those business needs into actionable requirements, and provides expert guidance to identify and implement the appropriate solutions. The Senior Technical Analyst, in the spirit of our culture at Brother, works alongside the platform team and stakeholders to design, implement, and support the salesforce ecosystem. The Senior Technical Analyst embodies the Brother At Your Side culture by delivering innovative solutions, maintaining a commitment to excellence, fostering accountability, and demonstrating authenticity in every interaction. Additionally, The Senior Technical Analyst position is a multifaceted role that will continuously challenge an individual to expand their

knowledge of the platform and utilize that knowledge to advance organizational priorities.

WHAT YOU'LL DO

Solution Design and Development**

• Understand and recommend how business requirements can be

implemented using available functionality, commercially available

packages or where unique solution may be needed

• Collaborate with architects, infrastructure, and other platform teams

to develop sustainable scalable solutions that can integrate with

existing processes or systems

• Suggest solutions that enforce industry and platform best practices

with a strong preference toward declarative solutions and those that

are future proof

• Recognize process synergies and suggest opportunities to

streamline operations

• Develop prototypes of suggested solutions and facilitate interactive

refinement of those ideas

• Implement approved solutions or guide other team members in the

implementation

• Configure and customize Salesforce applications to meet business

requirements, including creating custom objects, fields, workflows,

and validation rules

• Capable to lead development efforts where multiple resource is

engaged on a single enhancement

Stakeholder Collaboration and Requirements Gathering

• Collaborate with stakeholders on capturing business requirements

and translating them into clear actionable stories

• Discover and document business processes, preferably using

Universal Process Notation (UPN). Determine systems associated

with those processes and associated impacts for changes to the

processes

• Interact with stakeholders to educate on existing and enhanced

platform capabilities

• Serve as a liaison between technical teams and business

stakeholders, ensuring clear and effective communication

System Maintenance and Support

• Review upgrade notices from Salesforce, and other associated

platforms. Provides support to admin team to understand and

implement the required changes. Identifies and communicates to

stakeholders about changed or new functionality being introduced

• Provide support to administrative team in diagnosing and correcting

issues that may arise with the platform

• Understand the Salesforce Data Model and provide guidance and

support in maintaining data integrity and security

ABOUT OUR IDEAL CANDIDATE

Education

• Bachelor's Degree (or equivalent experience) in Computer Science or Related Field- Required

Experience

• Minimum 5 years Direct engagement with stakeholders, designing and implementing declarative Salesforce solutions including aspects of Sales Cloud, Service Cloud and Experience Cloud.

• Minimum 3 years

• Experience working with Salesforce platform development languages - APEX, SOQL, SOSL, Visual Force, LWC, etc.

• Demonstrated understanding of Integration and Data related technologies, especially those that directly pertain to the Salesforce Platform: REST, SOAP, Import Wizard, Data Loader, ETL, Middleware, and External Services.

• Proven experience with Salesforce Administration, Maintenance and Security functionality - OAuth, Single Sign-on, Backup/Restore, Roles/Profiles/Permissions Sets, License types

• Minimum 2 Years

  • Knowledge and expertise in Salesforce Change Management. Experience in using some of the following tools: Jira, Copado, Gearset, Elements. Cloud, GIT and Azure DevOps Repo.

  • Experience working with some of the advanced features of Salesforce such as: Digital Engagement, Digital Experience, Manufacturing Cloud, OmniStudio, Maps, Pardot, and OmniChannel Configuration.

Languages

• Spanish- Preferred

• Portuguese- Preferred

• French-Canadian- Preferred

Software/Technical Skills

• Communications (Verbally, Written, Presentations)

• Salesforce Platform

• Salesforce Sales Cloud

• Salesforce Service Cloud

• Salesforce Flow

• Salesforce Administration

• Salesforce Industries/ Manufacturing Cloud

• Salesforce Digital Experience (Communities)

Other Skills, Knowledge, & Abilities

• Maintains current relevant Salesforce certification(s) in Administration, Platform

Development, App Builder, Architecture, or similar certifications

• Ability to quickly learn new functionality and critically apply that knowledge in the

advancement of business objectives

• Possess strong analytical and problem-solving skills with an exceptional aptitude

to troubleshoot issues

• Ability to work collaboratively in a team environment and manage multiple tasks

ADDITIONAL DETAILS FOR THIS ROLE

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.

#LI-Hybrid

• The salary (or hiring) range for this position is $80,000 - $95,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.