Cadence Design Systems

4.4

(53)

Multiple Locations (Remote)

Why you should apply for a job to Cadence Design Systems:

Ranked as one of the Best Tech Companies for Women in 2022

4.4/5 in overall job satisfaction

4.4/5 in supportive management

87% say women are treated fairly and equally to men

89% would recommend this company to other women

87% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Parental leave is available for both paternity and maternity

Flexible work options available

88% of employees at Cadence say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

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Position summary

Reports to: Customer Service Engineering Director

Job Overview:

We are seeking a Customer Service Engineer to join our Cadence System Design & Analysis team, based in Mont-Saint-Guibert, Belgium. This is a hybrid role, combining in-office collaboration with remote work to support a healthy work-life balance.

The role is split evenly between customer support and software validation activities.

Customer Support (50%)
You will work closely with customers to ensure effective use of our Odyssee solutions, providing technical guidance, troubleshooting support, and contributing to projects that demonstrate the value of our technology. You will be supported by the Product Development team and senior engineers.

Software Validation (50%)
You will contribute to the validation and verification of Odyssee by developing and maintaining test examples, supporting test automation, and helping ensure product quality prior to release.

Responsibilities

Customer Experience & Support

Ensure an excellent experience for current and prospective customers using our software solutions.
Provide technical support, remotely or on-site, to assist with implementation and day-to-day usage.
Deliver training sessions (remote or on-site) to help customers use our solutions effectively.
Capture and communicate customer feedback and enhancement requests to the Product Management team.
Write technical articles to expand our online knowledge base and enable self-service learning.
Actively contribute to discussions and problem-solving on the user forum.

Business Development Support

Collaborate with the Sales team to introduce our solutions to prospective customers and understand their technical needs.
Demonstrate how our technologies address customer challenges through tailored presentations and use cases.
Solve, document, and present customer benchmark problems to highlight the value of our solutions.

Software Validation

Write and maintain test cases for new features and bug fixes.
Validate software functionality to ensure product quality and stability prior to release.
Contribute to the design of automated test scenarios and development of test scripts.
Operate and maintain test environments on Windows and Linux platforms.
Work closely with development teams, Product Owners, and project managers to support quality throughout the software development lifecycle.

Requirements

Master's degree in Engineering or equivalent practical experience, with an emphasis on artificial intelligence and numerical simulation.
Strong written and spoken English communication skills.

Technical / Functional

Solid understanding of machine learning concepts (e.g. neural networks).
Understanding of finite element analysis (FEA) technologies. Experience with tools such as Marc, Nastran, Abaqus, or LS-Dyna is an advantage.
Comfort working in an IT environment, including Windows and Linux systems, and tools such as JIRA, Azure DevOps, PowerShell, and Python.

Behavioural

Effective time and project management, with the ability to prioritise across multiple initiatives.
Strong problem-solving skills.
Clear, professional communication skills and a collaborative working style.

Nice to have

Experience providing technical support for engineering software.
Experience working as a presales engineer for engineering software.

Check what we can offer you:

Competitive salary
25 days holiday per year
Private Medical and Dental plans, Income Protection and Life Insurance
Group Personal Pension Plan
Cycle to work scheme and gym subsidy
5 days paid time to volunteer to give back to our communities
Employee Stock Purchase Plan

Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.

Travel: > 10% domestic travel

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