IT-Staff Systems Engineer

on Macs.

Responsibilities:

• Will advise on the design and development of the Cadence support of Mac OS projects and initiatives.

• Provides expertise in defining and implementing best practices in support of managing a Mid/large-scale Mac environment.

• Develop / Manage MAC OS images and OS upgrade. Assist in roll-out of Mac OS upgrades.

• Provide Tier 3 support of Mac OS.

• Develop and manage Training strategy/plan for Apple global support for the Global Service Desk and deskside teams.

• Engages other support teams or vendor to determine technical configuration requirements when necessary.

• Define and engineer Mac Hardware/Software Standards.

• Develop Global image for Mac systems.

• Deploy and Manage Mac systems via the JAMF.

• Engages with end users as necessary to assist in advanced troubleshooting of complex issues.

• Provides support and administration of Mac workstations via JAMF management tools.

• Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc.

• Demonstrated ability to communicate clearly with management, IT staff, and peers.

• Ability to follow direction, but also the ability to "think outside the box" when needed.

• Ability to develop scripts to automate common activities such as removing machines from the domain, adding or removing applications post image, etc.

• Excellent knowledge and technical understanding of the Mac Operating System.

• Required to create documentation and deliver training to customers and peers.

Basic Qualifications:

Strong OS X knowledge

• System image creation and maintenance.

• Software and system testing.

• Experience with encryption and security tools including File Vault.

• Experience with integration of OSX with directory service/SSO.

• Certificate and profile management on Mac devices.

Platform management & integration

• Knowledge of JAMF.

• Application and patch packaging and distribution.

• Scripting (AppleScript/Shell Scripting).

• OS imaging and Apple DEP.

Support and Administration

• 5 - 12 years of relevant experience supporting Mac hardware and software in a medium to large organization.

• Experience with Remote Administration tools and remote (telephone) support.

• Experience helping to define, implement, and leverage process (change, incident, problem, etc.) management functions during Mac platform rollout.

• Basic network experience in an enterprise environment.

• Experience with productivity tools running on Mac's including O365, and other Enterprise applications.

• Experience training end users and fellow tech support resources.

• Experience creating project updates within PowerPoint and user and technical documentation.

• Provides expertise in defining and implementing best practices in support of managing a mid/large-scale Mac systems.

Preferred Qualifications:

• B.E / B. Tech (Computers, IT).
• Applicable Apple certifications a plus.
• OS X Server administration experience.
• Managing Mac devices through JAMF.

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