Lead Customer Service Engineer

ineers options to advance their careers into other functions like product management, software development, consulting, engineering solutions, marketing, etc.

KEY RESPONSIBILITIES

• Provide technical advice via email, web communications, and phone.

• Build and maintain a comprehensive technical knowledge base that serves as a key resource for customers and internal teams alike.

• Document and report product issues, product limitations, and customer enhancement requests.

• Drive product evolution and quality by providing feedback and collaborating with other departments and stakeholders.

• Create and deliver training classes, technical seminars, and technical marketing material.

• Research latest industry trends, continuously improve technical skills, and share knowledge within the organization.

• Drive customer success by providing technical leadership in specialist areas, promoting industry best practices and partnering with Cadence's global product development and engineering teams.

• Collaborate with product sales teams to introduce Cadence's CFD software and demonstrate the value to prospective customers as needed.

• Participate in field marketing activities, not limited to delivering webinars, conference presentations and representing Cadence at trade shows as needed.

• Conduct engineering and simulation service projects using Cadence's CFD software as needed.

• Work effectively in a collaborative, multidisciplinary, global organization.

QUALIFICATION & EXPERIENCE

• M.S. or Ph.D. degree in Mechanical, Aerospace, or Chemical Engineering

• 3-5 years of recent professional experience in engineering using commercial CFD software - Fluent, Star-CCM+, PowerFlow, Numeca, Cradle CFD.

• Experience performing fluid flow and heat transfer analysis using commercial CFD software

• Experience with multiphysics (fluid-structure interaction or acoustic) analysis is a plus

• Good general knowledge of CFD modeling workflows and CAE processes

• Experience meshing and solving large modeling using HPC methods in the Linux environment

• Availability to travel and conduct online training as required

• High motivation and ability to complete tasks independently

COMPETENCIES REQUIRED

Technical/Functional Competencies

• Industry experience, preferably in Automotive or Aerospace.
• Experience with commercial CFD software, preferably Fluent, Star-CCM+, PowerFlow, Flowtherm or FlowEFD.
• Good knowledge of Windows and Linux systems with python/C programing skills
• Excellent presentation, written and verbal communication and interpersonal skills

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