Lead Field Service Engineer

What You'll Do*

• Act as the primary hardware support contact for assigned customer sites

• Install, configure, and reconfigure new and existing emulation systems

• Troubleshoot and repair hardware, firmware, Linux/Unix, and networking issues

• Proactively identify system risks and implement corrective actions

• Coordinate replacement parts and schedule maintenance with customers

• Accurately document service activities, issues, and resolutions

• Build strong, long-term customer relationships through proactive support

• Manage inventory and track hardware assets

• Collaborate with Field Service and cross-functional Cadence teams to improve processes and service quality

What You'll Bring

• BS degree + 4 years of experience OR MS degree + 2 years of experience

• Strong written and verbal communication skills

• Working knowledge of Linux/Unix systems

• Proven hardware and software troubleshooting experience

• Strong documentation and organizational skills

• Ability to lift up to 40 lbs

• Valid U.S. driver's license and passport

• Willingness to travel domestically and internationally, including short-notice service events

Nice to Have

• Board- or system-level debug and repair experience

• Hands-on experience with liquid-cooled systems

• Linux shell proficiency (grep, sed, awk, find, etc.)

• Scripting experience (Python, Perl, Bash, sh, tcsh, csh)

• Networking experience with routers, switches, and firewalls

• Strong network troubleshooting skills

Training:
Comprehensive training will be provided to ensure success in the role.
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