Casualty Field Consultant

delivering outstanding client service, fostering long-term client relationships, and driving the successful adoption and utilization of CCC products and solutions. This role combines expertise in digital solutions, casualty claims, customer service, and product training to support client performance and satisfaction across an assigned territory. The consultant collaborates closely with internal stakeholders—including Customer Success Managers (CSMs), Account Managers (AMs), and the sales team—to develop and implement service strategies aligned with both client and company business objectives.

Key Responsibilities:

• Serve as the primary service contact for assigned customers, providing ongoing support and consultation

• Conduct on-site and virtual visits to deliver proactive service, training, and performance reviews

• Understand/conceptualize the technology behind digital solutions

• Analyze insurance industry trends and client performance metrics to develop actionable insights and recommendations

• Troubleshoot client issues and coordinate resolution with technical support and IT operations

• Conduct CCC product demonstrations and training sessions for individuals and groups

• Collaborate with internal teams to build and execute service plans tailored to client needs

• Advocate for clients internally to ensure their feedback and concerns are addressed effectively

• Promote retention and growth by identifying opportunities to improve client outcomes and satisfaction

• Build deep understanding of client claims processes to support optimization and drive results

Requirements:

• Bachelor's degree (required)

• 2-3 years of experience in IT consulting, software training, account management, or insurance casualty roles

• Experience with 1st and/or 3rd party casualty claims (strong preference)

• Strong knowledge of the insurance industry (preferred)

• Exceptional communication, interpersonal, and customer service skills

• Proven ability to analyze complex data and identify actionable trends

• Self-motivated, proactive, and comfortable working independently

• Project management experience is a plus

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.