Junior Client Services Consultant


Multiple Locations


Position summary

de a service that best suits its needs for each Project within the CSS portfolio of services and standard procedures

  • Escalate out of scope requests and negotiate alternatives with clients, in close relationship with other departments (Sales, CSS Quotes, MGMT, QA, Operations, Transport, CTM Star).

  • Support sales team by providing assessment in the service offerings related to clinical supply solutions services.

  • Maintain a line of communication with the Global & Regional Ops Managers for tasks coordination between CS and Ops.

  • Elaborate study-specific instructions to CSS internal clients (Depot pharmaceutical & logistic staff, Transport department, CTM Star group, etc.), using standardized templates and maintaining all project-related information organized & accessible to the concerned parties, in accordance to the criteria determined within the Division.

  • Train and provide instructions to Depot Managers, Depot Pharmacists, QA Consultants and others relevant associates, as applicable, on each particular project based on all documentation provided by the client to CS Department.

  • Assume a troubleshooting role in dealing with technical issues brought by Depot associates that might arise during the training or during their daily operations, in relation to the projects stored and managed by World Courier.

  • Notify all Depot associates of new/updated information regarding any concerned projects and updating the internal documents accordingly in a timely manner.

  • Familiarize themselves with all the Regulations that apply to the Depot in order to carry out all the activities requested by the client considering the procedures described in CSS & CORP SOPs.

  • Ensure the proper ways of internal communication are used in order to comply with WC Confidentiality Agreements.

  • Collaborate in the creation of training materials.

  • Perform other related duties, as assigned.

What your background should look like


Requires University graduate degree or studies in any of the following fields: Pharmaceutical Sciences, Life Sciences, Business Administration, International Trading or Logistics (Pharma Logistics is preferred).


Manager, Client Services


  • Excellent interpersonal skills

  • Excellent analytical skills

  • Full command of English language: Written and Oral

  • Command of Portuguese, Spanish & other languages (valued but not required)

  • Ability to multi-task; close attention to detail; organized

  • Ability to work collaboratively but also independently with minimal supervision

  • Ability to train various levels of end users

  • Excellent presentation skills (written, verbal, and presentation)

  • Ability to handle multiple projects simultaneously

  • Ability to work under-pressure

  • Office equipment - Individual must be knowledgeable of the types of equipment and methods associated with office management

  • Individual must maintain knowledge on GxPs, and international industry-related guidelines by applicable Organisms (i.e.: WHO, ICH, FDA, EU, etc.)

  • Must be able and willing to travel

  • Individual should be proficient in Microsoft office applications such as the latest versions of Word, Excel and Outlook.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.


Full time

Gross Salary Range (Monthly)

€1,622.53 - €2,317.90

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB