Senior Operations Research Analyst - Active Secret Clearance REQUIRED




Kittery, ME

Why you should apply for a job to CGI:

  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer our employees great flexible working options all over the world
  • Thanks to our members, we've been named a #TopWorkplace by the Washington Post again in 2021
  • Forbes Names CGI one of America's Best Management Consulting Firms
  • #1112613

    Position summary

    nced knowledge of the organization's technology infrastructure and specific software applications assist the business to implement strategic vision through technology.

    Your future duties and responsibilities
    • Assist in the creation and support of all necessary delivery artifacts and documentation.
    • Manage new documentation and revised documentation through lifecycle and document management system.
    • Review established documentation and recommend revisions or changes in scope, format, and content.
    • Continuously discover, evaluate, and work to refine processes and procedures.
    • Serve as the team SME for client delivery processes and procedures.
    • Assist in the creation of business metrics and generate regular reports for the Operations team.
    • Respond to customers as needed; responding to Action Requests (AR) and questions related to support delivery.
    • Manage customer support tickets and assist with ensuring issues are resolved in a timely fashion.
    • Partner with development team for continuous improvements.
    • Continuously engage/collect customer requirements that drive product improvement, new capabilities, and drive efficiencies.
    • Manage project deliveries against aggressive timelines.
    • Collaborate closely with Operations business owners to identify technology needs, gather requirements, develop functional designs, and recommend solutions.
    • Partner with capability teams to design, test, implement, and support new features, systems, and processes.
    • Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
    • Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
    • Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.
    • Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
    • Proven ability to work independently, and as a team member.

    Required qualifications to be successful in this role
    • Bachelor's degree in computer science or a related information technology field.
    • 7 years of experience in business or related job including analysis of business requirements and preparation of project and technical documentation.
    • Able to handle multiple tasks and adapt to a constantly changing environment.
    • High degree of initiative and creativity to suggest new ways of approaching problems.
    • Team oriented with the ability to work cooperatively with personnel from various departments.
    • Excellent ability to communicate through written, oral, and presentation skills.
    • Strong attention to detail.
    • Manage changes to requirements throughout the project lifecycle.
    • Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders.
    • Excellent analytical and problem-solving skills.
    • Active Secret clearance required

    Desired Skills:
    • Proven ability to develop and maintain system documentation.
    • Ability to work independently with minimal direction.
    • Experience supporting a Department of Defense (DOD) client.

    CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $115,011 - $158,581.


    Together, as owners, let's turn meaningful insights into action.

    Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

    You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

    Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

    You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

    Come join our team-one of the largest IT and business consulting services firms in the world.

    Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

    CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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    All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

    CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

    Why you should apply for a job to CGI:

  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer our employees great flexible working options all over the world
  • Thanks to our members, we've been named a #TopWorkplace by the Washington Post again in 2021
  • Forbes Names CGI one of America's Best Management Consulting Firms