Director, Pharmacy Operations

elopment and execution of long-term strategic projects, ensuring strict adherence to quality and compliance standards.

What You'll Do:

• Collaborate with Healthcare Compliance, Legal, Product, PICs, Business Leadership and Operational Leadership to lead and reduce risk with State Boards of Pharmacy, FDA and maintain third-party accreditations.

• Cultivate a positive, feedback-rich team culture within the pharmacy network, encouraging continuous improvement and adaptability to changing business needs.

• Stay abreast of industry trends to enhance operational efficiency and uphold an elite quality mentality.

• Collaborate with teams in Capacity Planning, S&OP, HR, Supply Chain, Healthcare Compliance, Quality and Pharmacy Business to achieve key objectives.

• Identify and implement system improvements to enhance efficiency, quality, and customer satisfaction.

• Design and implement robust training and onboarding programs for Pharmacist teams, including defining content requirements, onboarding metrics, and ongoing development plans.

• Develop, mentor, and lead a team of exempt leaders, pharmacists and pharmacy technicians, resulting in innovation and excellence in customer care.

• Develop and achieve Key Performance Indicators (KPIs) related to safety, product quality, timely order processing, and employee engagement.

• Partner cross-functionally with pharmacy and business leadership teams to drive volume growth and product catalog expansion.

• Undertake other responsibilities to enhance customer and employee experiences.

Job Requirements:

• Active pharmacist licensure in good standing in at least one state, with the ability to obtain additional state licensures as needed.

• 7-10 years of dynamic leadership experience in a pharmaceutical dispensing environment with deep expertise in key pharmacy domains.

• Proven ability to design, build, and implement new initiatives in partnership with cross-functional partners.

• Experience thriving in a fast-paced, high-growth environment with ambiguity and frequent change.

• Exceptional communication skills across all levels of leadership, with the ability to advance and resolve issues appropriately.

• Strong problem-solving capabilities, with a data-driven approach to decision-making.

• Operational competence to develop scalable solutions in line with organizational growth.

• Self-starter mentality with the ability to work independently and run contending priorities.

• Demonstrated ability to adapt to changing conditions while consistently delivering results.

• Passion for customer service and strategic guidance to support business decisions.

• Results-driven and highly energetic, with a hands-on approach to leadership.

Bonus Qualifications:

• Certification in Lean Six Sigma or equivalent (e.g., Green Belt certification).

• Experience leading e-commerce multi-site fulfillment or distribution operations.

Why Join Chewy?

At Chewy, we're committed to diversity, inclusion, and providing equal opportunities for all Team Members. If you require accommodations due to a disability or for religious reasons, please contact [email protected]. For questions about your application, get in touch with [email protected].

Travel Requirements:

This position may require up to 30% travel.

Be a part of a team that is revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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