Director, Pharmacy Veterinary Services

ittston, PA.

• Maintain compliance standards within all facilities that align with board of pharmacy regulations, and company policies.

• Define and deliver exceptional customer experience goals for both veterinary partners and Chewy pharmacy customers.

• Accountable for all performance metrics of the front-end pharmacy including safety, compliance, people, quality, and cost.

• Create effective partnerships with enterprise stakeholders along with internal HR, finance, and regional pharmacist leadership.

• Create a culture of customer experience that leverages continuous improvement tools to exceed veterinary and customer expectations.

• Utilize industry knowledge to recommend policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation.

• Lead, develop, and coach site leaders to build successful/engaged teams focused on providing top-tier veterinary and customer service.

• Leverage proactive and reactive customer feedback to develop system and process enhancements needed to improve delivery experience.

• Successful delivery of complex projects from ideation to execution in partnership with internal and external teams.

• Influence business partners for resources and support needed to grow market share in pet health segment.

• Ability to leverage broad data sources and develop reporting to make business decisions.

• Communicate with senior leadership on business performance, project updates, and resource prioritization.

What you'll need:

• Bachelor's Degree from an accredited university

• 10+ years direct management experience, including a salaried workforce, in a pharmacy, healthcare, or ecommerce environment.

• Located in, or able to relocate to, Louisville, KY or Pittston, PA.

• Ability to acquire and maintain an active pharmacy technician or pharmacist status in KY or PA (depending on location).

• Pharmacy/healthcare experience strongly desired

• Experience with performance metrics, process improvement, and project management.

• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.

• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.

• Ability to travel up to 25% of the time to support full pharmacy network.

Bonus:

• PharmD preferred

• MBA preferred

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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