Human Resources Specialist

customer service orientation, and be diligent. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are results-oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.

What You'll Do:

• Review tickets and issues submitted to HR through ServiceNow

• Triage and assign the cases to the appropriate HR contact

• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow

• Assist with research and tracking of case issues and metrics

• Provide ongoing support on decreasing triaging traffic through standardizing self-service support

• Provide Tier 1 inbound phone support for HR Shared Services.

What You'll Need:

• HS Diploma or GED, Bachelor's degree preferred

• Experience preferred in working in ServiceNow or similar case management platform

• Previous HR Experience preferred

• Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment

• Excellent communication, analytical, problem-solving and troubleshooting skills

• Meticulous; demonstrate strong organizational and time management skills, as well as strong data entry skills

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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