Legal Operations Manager

ely with Finance to oversee budgeting, forecasting, and financial analysis.

• Serve as the primary liaison for legal vendors and outside counsel, ensuring compliance with billing guidelines and optimizing vendor relationships.

• Conduct detailed reviews of legal bills to validate charges and maintain cost discipline.

• Manage vendor onboarding, vendor renewals, and contract negotiations in collaboration with Procurement and Legal teams.

• Provide actionable insights and analysis on legal spend to senior Legal Department leadership, Finance, and Accounting, highlighting opportunities for cost optimization and efficiency improvements.

Technology & Systems Administration

• Administer and maintain legal spend management systems (e.g., Legal Tracker), ensuring data accuracy and reporting efficiency.

• Oversee Legal Document Management platforms (e.g., NetDocuments, SharePoint), maintaining compliance with department processes and effectiveness.

• Support Risk & Compliance platforms and functions (Policy Management, AuditBoard, Navex, Riskonnect).

• Manage implementation and integration of legal technology systems, driving process automation and efficiency.

• Act as the primary liaison with IT to ensure compliance with Chewy IT & Security policies (e.g., Single Sign on) for legal technology.

• Support eDiscovery platform (Casepoint) and compliance initiatives.

• Facilitate process enhancements through workflow management tools (e.g., ServiceNow (SNOW), Confluence, JIRA).

Process Improvement & Project Management

• Develop, document, and implement standard operating procedures (SOPs) and reports to streamline legal operations.

• Lead and coordinate cross-functional projects related to legal operations, compliance, and governance.

• Identify, analyze, and reduce complexities within legal processes and systems, improving user experience and operational effectiveness.

• Drive knowledge management initiatives, including creating, updating, and maintaining departmental playbooks.

Training & Development

• Lead departmental learning and development initiatives, ensuring ongoing continuing legal education opportunities as well as development opportunities related to processes, technology, and best practices.

• Gain proficiency in legal technology tools, championing adoption and continuous improvement of user experience.

What You'll Need

• B.A. or equivalent work experience.

• 3+ years of experience in Legal Operations, Contracts Administration, Business Analytics, or Legal Technology.

• Demonstrated experience managing budgets, forecasting, and analyzing legal spend.

• Familiarity with legal terminology and systems (e.g., Matter Management, Contract Lifecycle Management, Legal Spend Management).

• Proficiency in Microsoft Word, PowerPoint, SharePoint, and Excel.

• Experience analyzing and synthesizing multiple data sets to provide informed recommendations; experience with business intelligence tools a plus.

• Proven analytical, problem-solving, communication, and relationship-building skills.

• Ability to independently manage multiple projects and deadlines in a fast-paced environment.

• Travel Requirement: ability and willingness to travel up to 10%.

Preferred Experience (Not Required)

• Experience implementing and management legal technology platforms.

• Familiarity with legal invoicing standards (LEDES files).

• Knowledge or proficiency with SQL and data analytics tools.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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