Manager, FC Worker's Compensation II

oing commitment to learning and self-improvement; desiring and trying to thoroughly understand Chewy and acquire new knowledge or skills for work.

Responsibilities:

• Oversee workers' compensation claims processes and procedures to ensure they are within the network standard.

• Primary point of contact and resource for employees, management team, insurance carriers, attorneys, Third Party Administrator (TPA) and medical providers on company workers' compensation policy, procedures, and regulations.

• May coordinate or assist with safety programs focused on injury prevention.

• Facilitate accommodations for team members requiring light duty job paths with site leadership.

• Partner with TPA account manager scheduling quarterly audit of workers' compensation claims.

• Develop, recommend, and implement training and education programs.

• Work with the management teams to streamline current processes and find program improvement opportunities.

• Manage and monitor WC programs, as assigned.

• Initiate claims status discussions with TPA to discuss claim handling improvements and/or expedite resolution.

• Maintain a daily/weekly/monthly/quarterly standard of work.

• Assist in the development and management of company Workers' Compensation policies, claims, vendor relationships, and return to work programs.

• Assist in preparing special claims servicing instructions focusing on specific needs and taking into consideration the structure of Chewy's WC programs.

• Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process.

• Oversee the day-to-day operations regarding management of the Chewy's Workers' Compensation claims program including managing internal and external contracts (TPA, Counsel, medical providers, etc.)

• Provide strategic direction and recommendation to leadership about WC policy and procedures to improve performance and mitigate severity and frequency of losses.

• Develop, recommend, and implement workers' compensation policies and procedures that mitigate claims and premium costs.

• Conduct training on workers' compensation best practice and company procedures.

• Maintain communication with the injured worker while tracking their recovery progress.

• Oversee and ensure an efficient records maintenance system for workers' compensation claims and related information, data, and activities in collaboration with the TPA.

• Work with HR to process and track leaves/FMLA and assist in their return to work.

• Working with Safety, Operations and HR to transition injured workers into light duty return to work options.

Qualifications

• Bachelor's Degree

• 10+ years' experience in workers' compensation claims management. Expert level knowledge in coverage and claim evaluation.

• Thrives working in a high pace environment.

• Project Management skills including the ability to develop and execute robust project plans/programs.

• Results oriented with strong internal customer service emphasis and focus.

• Advanced training, certification, or education in claims management.

• Strong understanding of state and federal employment law as it relates to workers' compensation, FMLA and, ADA.

• Excellent organizational and analytical skills.

• Strong ability to multi-task efficiently and effectively to meet given time parameters.

• Collaborative team player, dedicated to achieving department and company objectives.

• Strong interpersonal skills with a focus on communication and problem resolution.

• Strong work ethic, reliable, self-motivated with a positive attitude.

• Competent in computer programs/skills: MS Office Suite (Word, Excel, Access, Outlook), Smart Sheet, Intelex, and general internet applications.

• Must be willing to work occasional uncommon hours, including some evenings, weekends, and holidays and answer calls after hours.

• Travel requirement is less than 20%

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.