Operations Manager

e customer experience.

What you'll do:

• Coordinate inbound and outbound tasks for the FC, such as receiving, picking, packing, and shipping, over two shifts

• Be a leader in providing a healthy and safe work environment for associates working on the outbound team

• Guide warehouse supervisory staff to meet set goals, including timely picking, packing, and shipping of customer orders. Ensure the warehouse maintains high shipment punctuality and minimal shipping errors.

• Ensure that all critical metrics are on target for the operation, such as warehouse misses, timely shipments, shipment defects, aged tasks, production levels per hour, and cost per order line

• Lead and supervise a team of Area Managers and Operations Leads

• Drive long-term planning and forecasting

• Leverage the Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area

• Mentor, train, and develop Area Managers for career progression and learning

• Ability to develop and share guidelines across the shifts and network

• Build a positive team dynamic that encourages all employees in the FC to provide feedback and inspire change within the facility. Help the team adapt to the evolving business and maintain a strong focus on the customer experience.

• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse

• Apply the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS efficiency

What You'll Need:

• A Bachelor's Degree from an accredited University or Equivalent Experience

• Over 5 years of supervisory experience in fulfillment center or warehouse operations; retail or e-commerce background preferred

• A minimum of 4 years of supervisory experience in Receiving, Inventory Control, and/or Order Fulfillment

• At least 4 years of verified experience in efficiently directing sizable teams of hourly employees

• Experience with building or improving inventory management, order management, and warehouse management systems and processes

• Enthusiasm for operating in a start-up setting characterized by significant uncertainty and frequent change

• Strong project management and continuous improvement skills

• Attitude centered on tracking and improving results

• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs

• Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership

• Proven ability to quickly adapt and drive the right results using data

• Highest levels of integrity and ethics

• Must be flexible to work weekends

• Position may require travel

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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