Operations Manager

ouse on time shipment and low shipment defects

• Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line

• Engage a team of Area Managers and Operations Leads

• Drive planning and forecasting

• Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area

• Mentor, train and develop Area Managers for career progression and learning!

• Ability to develop and share standard processes across the shifts and network

• Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience

• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse

• Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness

What You'll Need:

• A Bachelor's Degree from an accredited University or comparable experience

• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience

• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment

• At least 4 years of shown experience of positively running large groups of hourly employees

• Experience with building or improving inventory management, order management, and warehouse management systems and processes

• Passion for working in a start-up environment with high level of ambiguity and change

• Strong project management and continuous improvement skills

• Metrics driven demeanor

• Customer service obsession, with desire to go above and beyond to satisfy customer needs

• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership

• Shown ability to quickly adapt and drive the right results using data

• The highest levels of integrity and ethics!

• Must be flexible to work weekends

• Position may require travel

Bonus:

• E-Commerce experience

• Certification and/or experience in Lean Six Sigma and/or Green Belt certification

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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