Operations Manager - Rx

rs while maintaining the highest possible warehouse on time shipment and low shipment defects

• Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line

• Lead and supervise a team of Area Managers and Operations Leads

• Drive strategic planning and forecasting

• Leverage the Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area

• Mentor, train and develop Area Managers for career progression and learning

• Ability to develop and share best practices across the shifts and network

• Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse

• Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

What You'll Need:

• A Bachelor's Degree from an accredited University or Equivalent Experience

• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience

• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment

• At least 4 years of proven experience of effectively managing large groups of hourly employees

• Experience with building or improving inventory management, order management, and warehouse management systems and processes

• Excitement for working in a start-up environment with high level of ambiguity and change

• Strong project management and continuous improvement skills

• Metrics driven mindset

• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs

• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership

• Proven ability to quickly adapt and drive the right results using data

• Highest levels of integrity and ethics

• Must be flexible to work weekends

• Position may require travel

Bonus:

• E-Commerce experience

• Certification and/or experience in Lean Six Sigma and/or Green Belt certification

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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