Senior Trainer

performance of our Exempt associates in Chewy Customer Service (and Corporate Team Members).

What you'll do:

• Delivers consistent and effective content-based training to Leadership Teams by using blended learning methods

  • Deliver structured training programs tailored to both corporate Team Members and customer service leadership development, applying blended learning methods including instructor led training, virtual instructor led training, workshops, e-learning, and hands-on sessions.

• Acts as a champion for leadership development by facilitating soft-skills based training that focuses on operating principles to Leads and Managers

  • Conduct advanced soft-skills training focused on operating principles, critical thinking, and effective management practices for senior leaders, managers, team leads, and Team Members.

• Partners with the cross functional teams as a subject matter expert to create and update training courses focused on the needs of the learner

• Drives engagement through facilitation and collaboration while modeling the culture and a customer focused approach

• Transferring information in a way that's engaging and easy to understand

• Assessing and addressing gaps in the learning experience to advance the business

• Act as mentor to New Hire trainers sharing business insight and best practices

• Coaching trainees in real time in a direct, positive manner and providing corrective action when necessary

• Uses data to guide decision making strategies on learner's performance, training initiatives and long-term business objectives

  • Analyze training effectiveness and impact on business performance using data analytics tools; provide insights and recommendations based on data.

• Drives performance through accountability of KPI improvement and learner's ability to apply concepts

• Facilitate training and communication strategies that support organizational change and transformation initiatives across both corporate and customer service areas.

• Regularly evaluate training materials and methods for relevance and effectiveness.

• Promote and instill the company's values and culture through training programs, ensuring that all employees embody Chewy's ethos.

What you'll need:

• High School Degree

• Three (3) + years of experience in training programs and educational programs

• Minimum if two (2) years of experience in leading teams

• Strong experience in facilitation with knowledge of adult learning theory

• Able to lead and develop new hire trainees through the onboarding experience

• Have interpersonal skills to deal effectively with all business contacts

• Professional appearance and demeanor

• Demonstrated ability to translate business needs into action and drive successful outcomes

• Well-versed in training, facilitation deliverables

• Strong experience in all Microsoft office products and training technology platforms

• Ability to be flexible to business needs and adjust/compromise plans as needed

• Travel may be required

Bonus:

• Bachelor's degree preferred

• Previous experience in customer service and/or other high-volume service-oriented industry

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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