#6374553
performance of our Exempt associates in Chewy Customer Service (and Corporate Team Members).
What you'll do:
Delivers consistent and effective content-based training to Leadership Teams by using blended learning methods
Acts as a champion for leadership development by facilitating soft-skills based training that focuses on operating principles to Leads and Managers
Partners with the cross functional teams as a subject matter expert to create and update training courses focused on the needs of the learner
Drives engagement through facilitation and collaboration while modeling the culture and a customer focused approach
Transferring information in a way that's engaging and easy to understand
Assessing and addressing gaps in the learning experience to advance the business
Act as mentor to New Hire trainers sharing business insight and best practices
Coaching trainees in real time in a direct, positive manner and providing corrective action when necessary
Uses data to guide decision making strategies on learner's performance, training initiatives and long-term business objectives
Drives performance through accountability of KPI improvement and learner's ability to apply concepts
Facilitate training and communication strategies that support organizational change and transformation initiatives across both corporate and customer service areas.
Regularly evaluate training materials and methods for relevance and effectiveness.
Promote and instill the company's values and culture through training programs, ensuring that all employees embody Chewy's ethos.
What you'll need:
High School Degree
Three (3) + years of experience in training programs and educational programs
Minimum if two (2) years of experience in leading teams
Strong experience in facilitation with knowledge of adult learning theory
Able to lead and develop new hire trainees through the onboarding experience
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Demonstrated ability to translate business needs into action and drive successful outcomes
Well-versed in training, facilitation deliverables
Strong experience in all Microsoft office products and training technology platforms
Ability to be flexible to business needs and adjust/compromise plans as needed
Travel may be required
Bonus:
Bachelor's degree preferred
Previous experience in customer service and/or other high-volume service-oriented industry
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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