Senior Trainer

Chewy

3

(2)

Plantation, FL

#6374553

Position summary

performance of our Exempt associates in Chewy Customer Service (and Corporate Team Members).

What you'll do:

  • Delivers consistent and effective content-based training to Leadership Teams by using blended learning methods

    • Deliver structured training programs tailored to both corporate Team Members and customer service leadership development, applying blended learning methods including instructor led training, virtual instructor led training, workshops, e-learning, and hands-on sessions.
  • Acts as a champion for leadership development by facilitating soft-skills based training that focuses on operating principles to Leads and Managers

    • Conduct advanced soft-skills training focused on operating principles, critical thinking, and effective management practices for senior leaders, managers, team leads, and Team Members.
  • Partners with the cross functional teams as a subject matter expert to create and update training courses focused on the needs of the learner

  • Drives engagement through facilitation and collaboration while modeling the culture and a customer focused approach

  • Transferring information in a way that's engaging and easy to understand

  • Assessing and addressing gaps in the learning experience to advance the business

  • Act as mentor to New Hire trainers sharing business insight and best practices

  • Coaching trainees in real time in a direct, positive manner and providing corrective action when necessary

  • Uses data to guide decision making strategies on learner's performance, training initiatives and long-term business objectives

    • Analyze training effectiveness and impact on business performance using data analytics tools; provide insights and recommendations based on data.
  • Drives performance through accountability of KPI improvement and learner's ability to apply concepts

  • Facilitate training and communication strategies that support organizational change and transformation initiatives across both corporate and customer service areas.

  • Regularly evaluate training materials and methods for relevance and effectiveness.

  • Promote and instill the company's values and culture through training programs, ensuring that all employees embody Chewy's ethos.

What you'll need:

  • High School Degree

  • Three (3) + years of experience in training programs and educational programs

  • Minimum if two (2) years of experience in leading teams

  • Strong experience in facilitation with knowledge of adult learning theory

  • Able to lead and develop new hire trainees through the onboarding experience

  • Have interpersonal skills to deal effectively with all business contacts

  • Professional appearance and demeanor

  • Demonstrated ability to translate business needs into action and drive successful outcomes

  • Well-versed in training, facilitation deliverables

  • Strong experience in all Microsoft office products and training technology platforms

  • Ability to be flexible to business needs and adjust/compromise plans as needed

  • Travel may be required

Bonus:

  • Bachelor's degree preferred

  • Previous experience in customer service and/or other high-volume service-oriented industry

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.