Director, Strategic Initiatives & Continuous Improvement

ctiveness. This role requires a proactive, strategic thinker with a proven track record of transformative leadership.

Responsibilities:

• Continuous Improvement and Innovation:
  • Lead the discovery and implementation of continuous improvement and innovation initiatives within Operations CSC and Field Operations.
  • Champion a culture of innovation across the organization by promoting creative thinking and the adoption of new technologies or processes.
  • Lead change management efforts associated with process improvements and innovation projects to ensure smooth adoption and minimal resistance.
• Project Management:
  • Manage the Operations Project Portfolio, ensuring robust project management practices are in place, with clear timelines, milestones, and tracking of progress and results.
  • Provide regular updates to senior management on the status, outcomes, and ROI of Operations projects.
  • Provide guidance and leadership to Operations project managers (direct and indirect reports), ensuring that all projects align with the department's strategic objectives. Act as a mentor to project managers, helping them to develop their skills and effectively manage their projects.
• Cross Functional Communication and Alignment:
  • Work with various departments to ensure alignment on cross-functional projects. Closely partner with Continuous Improvement team to leverage common tools and resources and ensure organizational alignment.
  • Facilitate effective communication and alignment across teams, including coordination of field check-in call content.
• Special Projects:

  • Oversee the annual budget process for Corporate (CSC) Operations and Field Operations, partnering with Finance and Operations leaders to coordinate strategy and timeline.

  • Oversee special projects as assigned by the Chief of Staff (COS), including managing logistics for field leadership meetings (small group and large conference-style meetings)

  • Coordinate strategic planning activities for Operations, including RACI (Responsible, Accountable, Consulted, Informed) charts, annual goal setting, and strategic planning workshops.

Skills:

• Strong leadership and project management skills.

• Excellent communication and organizational abilities.

• Proficient in strategic planning and execution.

• Ability to foster innovation and drive operational excellence.

Experience:

• 8+ years experience in project leadership, especially in retail, restaurant, entertainment or hospitality industries.

• 5+ years experience in operations management (people or processes)

• Previous experience in a similar role driving continuous improvement initiatives is highly desirable.

Education:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Advanced degree or relevant certification (e.g., PMP, Six Sigma) is an advantage.