Supervisor, Technical Support

tivated with the ambition to problem-solve, supervise and motivate a team of call center agents, communicate effectively, and be able to work in a team environment.

Responsibilities:

• Supervise first response team of support agents. This includes:

• Testing, monitoring, troubleshooting, and analyzing systems and facilities.

• Provide quality, timely, and accurate end-to-end support of any issues within Theater Technology.

• Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance.

• Track and manage incidents to resolution in accordance with procedures.

• Provide senior-level troubleshooting skills.

• Think outside the norm to resolve issues.

• Effectively write technical documentation.

• Prioritize and assign tasks, and work independently when required.

• Collaborate with others to resolve issues effectively.

• Coach agents, conduct one-on-ones, team meetings, and monitor performance to achieve business goals.

• Provide and communicate T.O.P. Center statistics and address critical matters in a timely manner.

• Additional responsibilities as assigned.

Requirements:

• Excellent customer service skills with a positive attitude.

• Excellent time management skills.

• Excellent communication skills and ability to work in a team environment.

• 2-3 years of experience in a leadership role.

• Associate or bachelor's degree.

• Willingness to work a flexible schedule, including evenings, holidays, and weekends.

• Comfortable working with computers and willing to learn new technologies.

• 2 years of experience in a theater or call center environment.

• 1-2 years of experience supporting Microsoft environments including desktop support.

• Must have intermediate Excel skills.

• The following are desirable skills but not required:

• 1-2 years of experience with digital cinema.

• Microsoft/Networking certifications.

• Trilingual in English/Spanish/Portuguese.

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount

• 401(k) Matching*

• Growth Opportunities

• Education Assistance*

• Health Benefits*

• Parental Leave*

• Paid Time Off*

• Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer