Trilingual Call Center Representative - Hybrid

ns and will act as representative of the Theater Technology team to our customers and vendors.

Responsibilities**:**

• Provide trilingual support to 14 countries 7 days a week, and 365 days a year

• Work closely with part vendors to analyze, diagnose, and replace parts as needed

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Identify and communicate effectively with various departments of the organization.

• Multi-task using various software platform.

• Demonstrates initiative, problem solving ability, adaptability and flexibility.

• Maintain performance objectives such as attendance and Key Performance Indicators.

• Perform other duties as required and assigned by Supervisor and upper management.

Requirements:

• Trilingual (English/Spanish/Portuguese) is required

• A positive, resilient, and self-directed attitude - interested in "figuring out" solutions

• Critical thinking and exceptional analytical skills

• Excellent oral/written communication skills

• Theater operation knowledge and experience is an asset

• 1+ year(s) in a call center environment is a plus

• Basic knowledge of Windows OS and Linux OS environments .

• Must have intermediate level of experience in email usage, MS Word, and MS Outlook.

• Must be available to work a flexible schedule that may include evenings, holidays and weekends

Eligible for a Sign On Bonus of $2,500 when hired!

Eligible for Relocation Assistance - U.S. based only*

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount

• 401(k) Matching*

• Growth Opportunities

• Education Assistance*

• Health Benefits*

• Parental Leave*

• Paid Time Off*

• Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer