Advisor, Area Service Coordination

g associated invoices are processed through to settlement.

Service Provider Support & Tools

• Act as a consultative partner for Service Provider capacity challenges and flag trends to the Service Operations Manager (SOM)

• Support Service Providers with business process execution incl. Thirsty platform functionality, including work order and invoice navigation.

• Enter Help Tickets for system issues and track resolution progress.

• Keep operational contact and shipping information up to date to ensure seamless communication and support.

Settlement and Financial Exceptions

• Manage disputed invoice corrections and Service Provider rate overrides.

• Investigate & resolve financial exceptions, including Repeat Visits, Warranties, and Dealer Pay adjustments.

• Follow up on outstanding settlement issues and act as a subject matter expert for escalation resolution.

• Accurately enter fountain insurance claims into internal systems.

Qualifications:

• Strong communication and problem-solving skills with the ability to manage urgent escalations.

• 1-2 years' experience with workflow systems and service platforms; familiarity with tools like Salesforce/Thirsty and CONA are a plus.

• Associate's degree or equivalent experience preferred

• Comfortable working with financial data, invoice discrepancies, and rate structures.

• Highly organized and detail-oriented with the ability to manage multiple priorities under tight deadlines.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.