Manager, Process Innovation

ess mapping and modeling techniques, a strong financial understanding, and strong communication and presentation skills to effectively communicate process recommendations to stakeholders at all levels.

Key Responsibilities:

Process Mapping and Documentation (40%):

• Leverage technology (MURAL, Visio) to deliver process mapping documentation, including standard operating procedures and workflow diagrams.

• Document existing services provided and related operational/performance metrics.

• Perform 'look-back' process audits to evaluate the effectiveness of implemented changes and track the impact and value of processes improved.

• Advise business partners on workflow improvements to maximize the value of business processes and technology tools. Maintain the library of process documentations.

Collaboration and Stakeholder Engagement (30%):

• Lead cross-functional teams in identifying and executing process innovation opportunities focused on the Enterprise Services Portfolio.

• Develop and maintain relationships with key stakeholders across the Company to effectively navigate a global organization.

• Simplify complex topics and create innovative solutions for issues in collaboration with stakeholders.

• Accelerate support for automation opportunities with Digital & Technology Services.

Research and Analysis (30%):

• Support Program Management Office related to analytics, insights and decision support.

• Conduct research to identify process innovation opportunities and best practices in the industry.

• Analyze and interpret complex data & workflow patterns to identify process improvement opportunities, integrating financial insights to ensure cost-effective solutions.

• Utilize Business Services Industry resources to research emerging trends, technologies, and process methodologies in Business Services.

Education Requirements:

• Bachelor's degree required (Business, Economics, Engineering)

• Strongly Preferred: MBA, Masters in business or finance, and / or Professional Certification, Six Sigma Certificate

Related Work Experience:

• The ideal candidate will have at least 3-5 years of experience in roles of increasing responsibility, including strategy, consulting, planning, financial analysis, and operational roles.

• Demonstrated experience in supporting and improving global processes.

• Extensive experience in current state process benchmarking and mapping.

Skills & Competencies:

• Superior analytical skills with the ability to collect, analyze, and interpret complex data, driven by intellectual curiosity.
• Ability to develop reports and dashboards (Power BI) for evaluating operational performance metrics.
• Familiarity with process mapping techniques and software, such as Visio or MURAL.
• Strong communication skills to prepare meaningful, insightful, and actionable presentations (1-pagers, Exec Summaries, clear simple story telling) and recommendations to management.
• Strategic thinking to see the big picture from a business perspective yet able to drill down and perform detailed analysis as needed, combined with pragmatism and sound judgement about policy vs. process tradeoffs
• Ability to work in a self-directed, agile manner, effectively balancing competing priorities.
• Enterprise Mindset, putting the enterprise first in decision-making.
• Strong business partnership mindset for supporting Platform Services Hubs on key initiatives, with a strong understanding of financial implications.
• Systems thinking with an understanding of upstream and downstream interdependencies in systems and workflows.
• Experience applying UX and Human-Centric Design principles to optimize processes, tools, and communications with end-users in mind.

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Skills:
**Change Management; Business Process Improvements; Storytelling; User Experience (UX); Resource Allocation; Design Thinking

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.