Retail Associate Lead (Associate Experience) / (Keyholder)
#147886019
Position summary
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Assist Store Leadership with operational procedures: conducting inventory, cycle counts, ordering, opening and closing registers, counting safe, guest recovery, preparing bank deposits, cleaning, retrieving/sending emails, accepting/receiving shipments, product returns, paid ins/outs, cash refunds and voids, key item walks.
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Act a liaison between store associates and store leadership to create a fun and collaborative work environment.
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Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink.
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Maintain visual standards and follow the plan-o-grams set by the planners and merchandise manager.
Education Requirements: High School graduate or equivalent strongly preferred
Related Work Experience:
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2 years as a retail lead strongly preferred; prior management experience a plus
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Experience in specialty retail strongly preferred
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Experience with retail POS system a plus
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Fluency in a second language a plus
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Proficient in Microsoft Office suite
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Experience mentoring and or training others
Functional Skills:
- Dependable with open availability and flexible to work nights, weekends and holidays.
- Strong desire and ability to serve customers and solve problems.
- Ability to lead, motivate and promote a team environment.
- Excellent interpersonal, written and verbal communication skills.
- Detail oriented with the ability to manage multiple tasks simultaneously.
- Must be polished, polite and professional.
- Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness.
- Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment.
- Constant walking and standing; frequent bending, stooping and reaching.
- Ability to consistently lift 10-35 lbs.; occasionally lift up to 55 lbs. with the ability to push or pull more than 55 lbs.