Senior Manager, Region Customer Services

s project management and leading process improvement initiatives and strategic projects across national and regional cross-functional stakeholder groups. The ideal candidate will have deep knowledge of NAOU's supply chain, exceptional problem-solving ability, strong communication skills, and a customer-focused mindset. They must demonstrate the ability to prioritize, work with urgency, and operate independently.

This role represents a career advancement opportunity beyond the OTC Customer Service Team, due to its broader scope, increased complexity, and engagement with high-level stakeholders across both regional and national domains.

Function Related Activities/Key Responsibilities:

• Represent Region Customer Service on process improvement initiatives and strategic projects across national and regional cross-functional stakeholder groups

• Lead management of planned/unplanned activities for the assigned facilities

• Informal and formal allocation, Hurricane Preparedness, Holiday schedules

• Develop customer facing communications

• New item implementations, Managing warehouse closing/openings, Item discontinuations

• Support process modernization and automation

• Support SAP implementations (including Contour/s4/Hanna/p40)

• Support supply chain project implementations

• Lead cross functional order management & customer service improvement initiatives

• Assist with natural/manmade disasters, Unplanned closings

• Redirects, Dock Capacity, Transportation issues, Load weight initiatives

• Open order reports, Pointer changes for customers, Quality holds

• Pre-Cuts, Short code and too old to sell process, Product recall coordination

• Support team absence with coverage of responsibilities across time zones

Qualifications & Requirements

• Bachelor's degree preferred

• 7-10 years of experience in Customer Service and/or Supply Chain. Exposure to Lean Six Sigma (Green Belt Certified is a plus, but not required)

• Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)

• Experience with SAP (P08, P40, BW, IC, R/3), OTM

• Experience with Salesforce (Thirsty)

• Knowledge of the Order to Cash Life Cycle

• Intermediate understanding of Supply Chain Management

• Strong communication skills

• Project management experience

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Skills:
**Influencing; organization

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.