Claims Manager

role can be based anywhere within our Northeast Division, including NJ, NY, PA, MA, CT, ME, NH, VT, or RI. Occasional Travel may be required between the multiple locations across operating states.

Key Areas of Accountability Include:

• Claims Management - Oversee Workers' Compensation, Auto Liability, and General Liability claims through investigation, valuation, reserving, and resolution of both litigated and non-litigated matters. Collaborate with legal counsel and third-party administrators to achieve timely and cost-effective outcomes, leveraging influence and leadership to secure resolution results across the organization.

• Contract Risk - Identify and assess contractual risks, lead initiatives to reduce operational and contractual exposure, and coach internal teams on risk assessment best practices.

KEY RESPONSIBILITIES:

• Partner with internal stakeholders, and legal counsel to drive effective claims outcomes.

• Conduct contract risk assessments and implement improvements to mitigate exposure.

• Coach internal teams on risk management principles and best practices.

• Maintain standardization of contract systems, formats, and clauses in collaboration with procurement and operations.

• Analyze safety and claims data to identify trends, root causes and, emerging risk exposures

• Develop, monitor, and interpret key safety and claims performance metrics.

• Translate complex claims and safety data into clear, actionable insights for operational and safety leaders.

• Partner with safety leaders to review claims and incident trends and align prevention strategies with data-driven insights.

• Use dashboards and reporting tools to communicate performance and support informed decision-making.

• Ensure compliance with CRH standards and regulatory requirements.

• Represent the company professionally in all interactions.

• Perform other duties as assigned by management

BEHAVIORAL COMPETENCIES FOR THE ROLE:

People & Team Leadership

• Drives Engagement - Creates an environment where individuals are motivated and committed.

• Communicates Effectively - Shares information clearly and persuasively.

• Fosters Inclusivity - Values diversity and promotes inclusion.

Execution & Results

• Decision Quality - Makes sound, timely decisions using data and judgment.

• Plans and Aligns - Organizes work to meet goals and priorities.

• Drives Results - Delivers outcomes that matter for the business.

• Ensures Accountability - Holds self and others responsible for commitments.

Navigating Complexity & Change

• Manages Ambiguity - Remains effective when things are uncertain or evolving.

• Situational Adaptability - Adjusts approach based on context and stakeholder needs.

• Strategic Mindset - Connects day-to-day decisions to longer-term strategy.

Relationships & Influence

• Collaborates - Works across boundaries to achieve shared outcomes.

• Persuades - Influences effectively and speaks up on tough issues.

• Instills Trust - Earns confidence through integrity and dependability.

Character & Resilience

• Being Resilient - Sustains performance under pressure and recovers from setbacks.

• Self-Awareness - Knows strengths, limits, and seeks feedback to grow.

OTHER REQUIREMENTS

• Pass pre-employment drug screen and criminal background check.

• Be able to provide valid documentation for the I-9 Immigration document.

• Must have a valid driver's license and safely drive a vehicle.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

Education: Bachelor's/University Degree

Additional Education Preferred:

Preferred field of study: Finance, Risk Management, or related field of study or equivalent experience.

Work Experience: 5+ year's experience

Computer Skills: Technologically savvy, with a full understanding and fluency in computer applications including word processing, email, internet searches, database and presentation software (such as MS Word, Excel, PowerPoint, Acrobat Pro)

What CRH Offers You

• Highly competitive base pay of $80,000 to $95,000

• Annual Bonus Potential

• 401k Matching

• Profit Sharing

• Paid Time Off, Holidays and Sick Time

• Comprehensive medical, dental and disability benefits programs

• Group retirement savings program

• Health and wellness programs

• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Tilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

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