Customer Service Representative

alue-added services to build roads, highways, schools, homes and buildings. As a business we pride ourselves on around the clock service along with safely delivering quality concrete to our customers at a competitive price. Ontario Redimix is a proud member of Concrete Ontario giving our customers assurance that we are committed to producing and providing high quality concrete to our customers.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

Why Work with Us?

• We are a global leader in construction services and materials

• Rewarding career development in Canada and Internationally

• Broad range of benefits including retirement and group benefit plans

Position Summary:

Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge.

The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.

Duties:

• Act as the primary point of contact for account and COD customers throughout the order process

• Accurately input new orders and updates into the Command Concrete dispatching system

• Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries

• Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability

• Address customer concerns by identifying service or quality issues and offering timely solutions

• Support administrative tasks and uphold company standards for environmental and health & safety compliance

Qualifications:

• Completion of secondary school education (High School Diploma or equivalent)

• 1-3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset

• Proficiency in Microsoft Office applications and Google Maps

• Strong verbal and written communication skills.

• Excellent attention to detail, organizational skills, and ability to manage time effectively

Visit our website for more information: http://https://www.crhcanada.com

CRH Canada Group Inc. recognizes Canada's diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.