Account Management Specialist

s in identifying customer needs and business opportunities.

• Help curate, organize, and present data that supports customer decision-making and highlights Cummins' benefits.

• Support revenue and share growth targets for assigned accounts.

• Participate in initiatives to strengthen customer value, improve relationships, and grow business with key accounts.

• Contribute to identifying new business opportunities and participate in cost-reduction initiatives.

Commercial & Contract Support

• Provide information to support negotiation and implementation of customer contracts.

• Support account receivable deliverables including payment term discussions and follow-up.

• Assist with inventory, delivery, and service capability alignment with customer expectations.

Sales Process, Reporting & Forecasting

• Execute the Cummins Sales Process and support continuous improvement.

• Maintain accurate data in CRM systems and ensure timely reporting and forecasting.

• Track progress against forecast and support the account team with analysis and insights.

• Coordinate internal communication across sales roles, segments, and stakeholder groups.

Project & Process Support

• Assist in projects focused on customer value enhancement and business improvement.

• Support cross-functional coordination for account execution and issue resolution.

• Contribute to maintaining knowledge of current and new products relevant to assigned accounts.

RESPONSIBILITIES

Qualifications

• College, university, or equivalent degree in BE mech, prod, elect etc + MBA with added advantage acceptable combination of education and relevant experience.

• May require licensing for compliance with export controls or sanctions regulations.

Competencies

• Values Differences - Appreciates and leverages diverse perspectives.

• Communicates Effectively - Delivers clear and audience-specific communication.

• Customer Focus - Builds strong customer relationships and tailors solutions to customer needs.

• Ensures Accountability - Delivers on commitments with discipline and reliability.

• Instills Trust - Builds trust through integrity and authenticity.

• Articulating Value Proposition - Demonstrates ability to explain Cummins' value in a customer-relevant way.

• Channel Awareness - Understands industry dynamics and routes to market.

• Pricing Strategy - Supports development of pricing approaches aligned with business goals.

• Account Planning - Contributes to setting account objectives and tracking progress.

• Adapts to Target Audience - Simplifies complex topics for different stakeholders.

• Integrates Customer Perspective - Incorporates customer insights into sales efforts and content.

• Sales Forecasting - Assesses customer data to support accurate forecasting.

• Sales Pipeline Management - Supports execution of account-level sales strategies based on pipeline health.

• Sense Making - Uses research and questioning to understand customer behaviors and needs.

QUALIFICATIONS

Knowledge / Skills

• Key account management for Banking and Retail customers .

• Strong understanding of customer engagement and relationship management.

• Ability to collaborate with internal stakeholders to meet customer expectations.

• Knowledge of sales processes, forecasting, CRM systems, and commercial operations.

• Ability to understand and articulate Cummins value propositions to customers.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2422262

Relocation Package No

100% On-Site No