Customer Engineer

, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers' products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Key Responsibilities:

• Coordinate and process warranty request through the OEM, reports and solution to be provided.

• Coordinate to fabricate Product Validation samples with the manufacturing teams

• Support meeting in a manufacturing ambience related to product change and implementation.

• Review and interpret GD & T on technical prints.

• Translates customer needs and "voice of the customer" into functional product requirements

• Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes

• Owns problem resolution for moderately complex components, products, systems, subsystems or services with technical complexity and ambiguity

• Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.

To be successful in this role you will need the following:

University degree in Mechanichal or Mecatronics Engineering or related STEM field is required.

Experience:

Preferred candidates would have relevant experience working in either a temporary student employment environment or as an early career professional in a relevant technical discipline area. Experience in manufacturing process machining and welding process.

• Required knowledge about installation , function and aplications of trailers products, such as trailer axles 22,500lbs - 30,000lbs rate capacity , air ride suspensions 25,000 lbs - 30,000 lbs rates capacity , S cam brakes and Air disk brakes, and MTIS system (Meritor Tire infaltion systems).

• Have skills to review and determine failures modes a rooth cause for this products.

• Be based in Guadalajara, Jalisco or Tlaquepaque

• Intermediate English skills : written, listening and speaking - 60 %

• Creo parametric or similar cad systems

• Experience in manufacturing process machining and welding process

• Availability to travel within Mexico

We are a company dedicated to promoting diversity in the workplace, we provide equal employment opportunities regardless of race, gender, disability, national origin, age, religion or sexual orientation.

Qualifications

N/A

Responsibilities

Competencies:

• Machine Integration and Optimization

• Machine Operation and Support

• Product Application Support

• Product Function Modeling, Simulation and Analysis

• Product Installation Quality

• Product Problem Solving

• Product Selection

• Technical Customer Management

• Collaborates

• Communicates effectively

• Customer focus

• Decision quality

• Drives results

• Self-development

• Values differences

• Cross-Functional Design Integration

• Product Verification and Validation Management

• System Requirements Engineering

• Systems Thinking

• Technical Documentation

Job Engineering

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Entry Level

ReqID 2416369

Relocation Package No