Customer Engineering Product Specialist

Engineers and OEMs.

• Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.

• Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.

• Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.

• Ensures products are applied and installed correctly to meet customer system requirements and environments.

• Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.

• Operates as a recognized specialist in a discipline or product area within the immediate team.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Technical Customer Management: Acts as the primary interface for all technical aspects, ensuring effective representation of Cummins to customers.

• Product Problem Solving & Application Support: Utilizes a structured approach to resolve product issues while safeguarding customer interest and manages accurate technical content for new products.

• Effective Communication & Network Building: Develops clear, multi-channel communications tailored to diverse audiences and fosters strong formal and informal relationships within and outside the organization.

• Machine Integration & Product Selection: Optimizes the integration of various components to meet customer needs and guides customers in selecting the best product offerings for their specific applications.

QUALIFICATIONS

Education/Experience:

• College, university, or equivalent bachelor's degree in engineering or other relevant technical disciplines is required.

• Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.

• Very good knowledge of Turkish and English is essential for this position.

Job Engineering

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2407197

Relocation Package No