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Customer Service Advisor

Cummins

4.3

(41)

Scoresby, Australia

Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

    • #R-4010110BAF284EF1979D89DEBDEDFC42

    Position summary

    quotes efficiently** , ensuring accuracy and timeliness to meet customer expectations.

    • Collaborate with internal teams to resolve complex inquiries and maintain smooth operational workflows.

    RESPONSIBILITIES

    To be successful in this role, you will need the following:

    • Proven experience in customer service and administration , with a strong ability to manage multiple priorities.

    • Adaptability to new software and processes , demonstrating confidence in learning and navigating unfamiliar systems.

    • Strong organizational and time-management skills , with the ability to prioritize complex tasks effectively.

    • Experience or a keen interest in the automotive industry or engines , which will help you understand customer needs and technical requirements.

    • Exceptional attention to detail , ensuring accuracy in all communications, documentation, and transactions.

    • Excellent communication skills , both verbal and written, to engage with customers and internal stakeholders professionally.

    Compensation and Benefits:

    • Competitive salary package

    • Opportunities for career development and training

    • Supportive team environment

    • Employee benefits program (health, wellness, and more)

    • Work-life balance initiatives

    Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.

    QUALIFICATIONS

    Full Time Position. The Parts Advisor role within the CSC is a business critical, customer facing role that enables Parts transactions through Phone calls, Email enquiries and E-commerce portals.

    Job Service

    Organization Cummins Inc.

    Role Category On-site with Flexibility

    Job Type Office

    ReqID 2423117

    Relocation Package No

    100% On-Site No

    Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.