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Customer Support Supervisor, APAC

Cummins

4.3

(41)

Australia (Remote)

Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

    • #R-F264698869924BD5BCB5AE18EF0C4080

    Position summary

    ng between departments and global leadership, especially across time zones.

    • Recruit, train, and schedule team members while fostering a collaborative and high-performing environment.

    RESPONSIBILITIES

    To be successful in this role you will need the following:

    • College, university, or equivalent degree in a relevant discipline OR equivalent experience

    • Strong leadership and team management skills with experience supervising customer service operations.

    • Proficiency in Salesforce Service Cloud and familiarity with call center technologies (e.g., Amazon Connect).

    • Excellent communication and problem-solving skills to manage complex customer inquiries and operational challenges.

    • Ability to work cross-functionally and maintain strong relationships across departments.

    • Organized and hands-on approach with the ability to prioritize and adapt in fast-paced environments.

    • Commitment to health and safety standards and continuous improvement.

    Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.

    QUALIFICATIONS

    • Drive activities to help achieve Cummins Drivetrain and Braking Systems (CDBS) Aftermarket Customer Satisfaction (CSAT) goals and address customer feedback.

    • Actively manage real-time phone/email/chat Service Levels to achieve daily and monthly targets

    • Maximize user adoption and the value of CRM system to efficiently and accurately manage customer interactions and service

    • Work cross-functionally across the business to improve business outcomes.

    Job Service

    Organization Cummins Inc.

    Role Category On-site with Flexibility

    Job Type Exempt - Experienced

    ReqID 2421580

    Relocation Package No

    100% On-Site No

    Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.