Engine Field Service Technician - Level II

Technical Expertise: Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs.

• Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products.

• Problem Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality.

• Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.

• Safety and Compliance: Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Proactive and Customer-Oriented Approach: Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction.

• Strong Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial.

• Knowledge of Power Generation Systems: Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely.

• Effective Communication and Teamwork: Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs.

QUALIFICATIONS

Education/ Experience:

• Apprentice Certified Power Generation/ Electrical Technician (Preferred)

• Vocational diploma from relevant technical institution

• Current relevant electrical certification

• Locally valid driving permit

• Medium English level

• Medium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel generators.

• Intermediate level knowledge of and/or experience with power generation products

• Availability to cover emergency services.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2419770

Relocation Package No