Engine Field Service Technician - Level II

dditional service opportunities (e.g., emerging component issues, maintenance gaps, parts needs), helping customers avoid future failures while supporting business growth.

• Ensure safe, compliant operations by adhering to all HSE policies and site rules, maintaining a clean work area, and promptly reporting incidents or hazards-protecting people, assets, and the environment.

• Maintain service readiness by keeping the service vehicle and tools clean, calibrated, and in optimal working order-enabling faster response times and higher quality workmanship.

• Strengthen team effectiveness by escalating unresolved issues appropriately to senior technicians or supervisors and sharing learnings-speeding resolution and building collective expertise.

• Grow technical capability continuously by completing required training and applying new skills in the field-expanding the range of repairs you can independently deliver and improving service throughput.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Diagnostic mastery & workflow discipline: Translate customer complaints into clear troubleshooting plans; use guided workflows, specialized mechanical/electronic tools, and diagnostic software to isolate faults; validate fixes by duplicating the original complaint; and document findings in business systems for payment and history.

• Proficiency with electronic service tools: Know the available hardware/software tool suites; select and apply the right tools for maintenance and fault-finding; interpret outputs (fault codes, parameters, recommendations) to determine precise next steps for resolution.

• Systems-thinking across engine interactions: Analyze how electrical and mechanical subsystems (exhaust, cooling, fuel, driveline, aftertreatment, controls, sensors, etc.) interact; apply service publications (Cummins/OEM) and accurate measurements to diagnose efficiently and correctly.

• Quality repair, documentation, and escalation discipline: Execute repairs within standard times using proper tools and cleanliness standards; follow reuse guidelines to minimize customer cost; perform progressive damage checks to restore to pre-failure condition; capture complete service data in the system; and escalate unresolved technical issues promptly with full troubleshooting history for timely resolution.

QUALIFICATIONS

Education/ Experience

• Apprentice Trained Engine Technician (Preferred).

• Vocational diploma from relevant technical institution

• Qualified millwright with trade test

• Minimum N2 certificate

• Locally valid driving permit

• Basic level field service work experience

• Intermediate level knowledge of and/or experience with engine products

• Customer service experience

• Able to perform engine troubleshooting with minimum supervision

• Engine and power generation experience will be advantageous.

• Willing to travel within Northern Cape

• Underground work may be required

The compensation for this role is aligned with a local bargained or unionized agreement

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2424000

Relocation Package No

100% On-Site No