Engine Field Service Technician - Level III

diagnostic software and specialized tools to troubleshoot and resolve faults in mechanical and electronic engine components.

• Interpret service documentation, wiring diagrams, and system schematics to guide repair decisions.

• Escalate unresolved technical issues to product specialists or supervisors and document all troubleshooting steps.

• Mentor and provide directions to junior technicians and apprentices; assist in planning repairs and parts ordering.

• Identify potential additional service opportunities while interacting with customers.

• Maintain cleanliness and readiness of service vehicle, tools, and equipment.

• Complete accurate service documentation, including worksheets, time logs, warranty claims, and business system updates.

• Adhere strictly to all Cummins Health, Safety & Environmental (HSE) standards and procedures, report hazards or incidents promptly.

RESPONSIBILITIES

Competencies:

• Diagnostics Application: Expert in translating customer complaints into actionable troubleshooting and repair plans.

• Engine Systems Interaction: Skilled in analyzing cross-system interactions (e.g., fuel, exhaust, cooling, aftertreatment).

• Product Repair & Maintenance: Executes efficient, high-quality repairs and preventive maintenance.

• Service Documentation: Maintains complete and accurate technical records.

• Technical Escalation: Uses data and service tools to escalate and resolve complex issues efficiently.

• Develops Talent: Coaches team members and shares technical expertise.

• Health & Safety Fundamentals: Models safety leadership in all work environments.

• Customer Focus & Communication: Builds customer trust through clear, solution-oriented interactions.

Qualifications:

• Education:

• Vocational diploma or associate degree in a relevant technical field.

• Apprentice Trained Engine Technician certification (preferred).

• Licenses/Certifications:

• Valid local driving permit.

• Compliance with any required export control or local regulations.

Experience :

• Significant hands-on field service experience, preferably in diesel engine systems.

• Advanced-level knowledge and experience with Cummins engine products.

• Proven customer service capabilities in technical support or service delivery roles.

• Experience coaching and mentoring junior technicians or apprentices (preferred).

QUALIFICATIONS

Core Skills & Knowledge:

• Deep understanding of mechanical, electrical, and electronic engine systems.

• Proficiency in using Cummins diagnostic tools and software.

• Ability to read and interpret service manuals, logic circuits, and wiring schematics.

• Competence in documenting service activities using business systems.

• Familiarity with service management tools and Microsoft Office Suite.

• Strong problem-solving, organizational, and time management skills.

• High level of self-motivation and ability to work independently in field conditions.

Additional Requirements:

• Based in Guwahati, travel across all Northeast States is required.

• Flexibility for irregular hours, remote work environments, and field-based service needs.

• Adherence to Cummins safety, compliance, and ethical standards is mandatory.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2414608

Relocation Package No