Engine Field Service Technician - Level III

Technical Service & Diagnostics

• Perform complex diagnostics, repairs, overhauls, and rebuilds on engine and electrical products at customer sites.

• Use specialized tools and follow documented procedures to complete service tasks.

• Escalate unresolved issues to product specialists or supervisors.

• Ensure timely resolution of critical and repetitive product issues.

• Implement proactive SRN review and monitoring to minimize downtime.

Preventive Maintenance & Compliance

• Enhance Preventive Maintenance Compliance for Alternators and NGPI.

• Ensure availability of critical parts to support quick issue resolution.

• Perform preventive maintenance activities as per documented schedules and standards.

Team Development & Knowledge Transfer

• Coach and develop dealership technicians and apprentices.

• Share technical knowledge and review repair plans and documentation.

• Participate in continuous improvement initiatives and capability enhancement programs.

Documentation & Reporting

• Complete service worksheets, timesheets, warranty claims, and quality documents.

• Maintain accurate records in service management systems.

• Ensure adherence to all Health, Safety & Environmental (HSE) policies and report incidents.

RESPONSIBILITIES

Qualifications

• Vocational diploma from a relevant technical institution.

• Apprentice Trained Engine Technician (Preferred).

• Valid local driving permit.

• May require licensing for compliance with export controls or sanctions regulations.

Core Competencies

• Communicates Effectively: Tailors communication to different audiences.

• Customer Focus: Builds strong relationships and delivers customer-centric solutions.

• Develops Talent: Supports career and skill development of others.

• Manages Complexity: Solves high-volume and contradictory issues effectively.

• Manages Conflict: Resolves disputes with minimal disruption.

• Self-Development: Pursues growth through formal and informal channels.

• Health & Safety Fundamentals: Promotes a proactive safety culture.

• Diagnostics Application: Translates complaints into troubleshooting plans.

• Electronic Service Tool Application: Uses diagnostic tools to resolve issues.

• Engine Systems Interactions: Diagnoses and repairs complex system interactions.

• Product Repair & Maintenance: Ensures quality repairs within standard time.

• Service Documentation: Maintains accurate service records.

• Technical Escalation: Elevates unresolved issues with complete documentation.

• Values Differences: Appreciates diverse perspectives and cultures.

QUALIFICATIONS

Skills and Experience

Required:

• Significant field service experience with engine and electrical products.

• Expert-level knowledge of diagnostics and troubleshooting.

• Experience in customer service and technical support.

• Ability to coach and guide junior technicians.

• Familiarity with service documentation and escalation protocols.

Preferred:

• Experience in Data Centre environments.

• Knowledge of SRN monitoring, NGPI compliance, and alternator maintenance.

• Exposure to dealership capability development and CRM tools.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2419656

Relocation Package No