Engine Field Service Technician - Level III

stic tools to resolve complex engine and system issues.

• Identify additional service, retrofit, or sales opportunities and communicate them to relevant teams.

Diagnostics, Troubleshooting & Repair

• Diagnose and resolve complex gas engine issues such as misfire, knocking, high exhaust temperature, deration, and load-related faults.

• Interpret ECU fault codes, sensor data, error logs, and performance trends.

• Utilize advanced diagnostic tools such as Insite, InPower, Optimus, oscilloscopes, gas analyzers, and vibration analyzers.

• Validate repairs by replicating complaints and confirming resolution.

Commissioning & Performance Optimization

• Commission gas gensets operating on various gas types (Biogas, Natural Gas, PNG, CNG, LPG).

• Tune and optimize air-fuel ratio (AFR), ignition timing, governor control, speed droop, and voltage settings.

• Optimize engines for efficiency, emissions compliance, reliability, and site-specific gas conditions.

• Support dual-fuel operation where applicable.

Preventive & Predictive Maintenance

• Execute and define preventive maintenance schedules specific to gas engines.

• Perform condition-based monitoring of spark plugs, valves, compression, lubrication oil, and critical components.

• Predict potential failures and recommend corrective and preventive actions to customers and service teams.

Safety, Compliance & Quality

• Ensure strict adherence to Cummins Health, Safety & Environmental (HSE) policies and local regulations.

• Guide customers and sites on gas safety, leak prevention, ventilation, flameproof equipment, and fire protection.

• Understand and comply with explosion-proof and gas safety standards (ATEX, PESO, pressure systems).

• Report safety incidents, risks, or non-conformances promptly.

Documentation & Reporting

• Complete service documentation including service worksheets, commissioning reports, tuning reports, RCA/5-Why/8D analyses, warranty claims, and timesheets.

• Maintain accurate service records in Cummins business systems for traceability and warranty evaluation.

• Ensure quality documentation for audit, compliance, and continuous improvement.

Coaching & Cross-Functional Coordination

• Coach, mentor, and provide technical guidance to junior technicians, apprentices, and dealer service teams.

• Coordinate with application engineering, quality, warranty, supply chain, gas suppliers, and external consultants.

• Support technical escalations and collaborate with product specialists for complex issues.

RESPONSIBILITIES

Qualifications

Educational Qualifications

• Diploma / B-Tech / BE (Preferred: Electrical Engineering or related technical domain)

• Vocational Diploma from a relevant technical institution

• Apprentice Trained Engine Technician (Preferred)

Licenses & Certifications

• Locally valid driving license

• Licensing as required for export controls or regulatory compliance (as applicable)

Behavioral & Functional Competencies

• Strong analytical and problem-solving skills.

• Ability to manage complex and high-pressure operational scenarios calmly.

• Customer-focused mindset with clear technical communication skills.

• Ownership, accountability, and high-reliability work ethic.

• Effective conflict management and cross-functional collaboration.

• Commitment to continuous learning, self-development, and talent development.

• Champions health, safety, and environmental excellence.

• Values diversity and demonstrates respect for different perspectives and cultures.

QUALIFICATIONS

Skills & Technical Knowledge

Technical Expertise

• Strong knowledge of internal combustion engine fundamentals (Otto cycle, ignition systems, knock control).

• In-depth understanding of thermodynamics, combustion, air-fuel management, and gas engine operation.

• Knowledge of gas engine fuel systems, ignition systems, air-fuel mixers, regulators, valves, turbochargers, aftercoolers, and exhaust systems.

• Expertise in genset controllers and control systems (PowerCommand, Woodward, Deep Sea, ECU mapping and calibration).

• Strong understanding of mechanical systems including valve settings, cylinder heads, pistons, liners, compression ratios, and lubrication systems.

Tools & Systems

• Hands-on experience with Cummins electronic service tools such as Insite, InPower, Optimus (preferred).

• Proficiency in MS Office tools (Excel, PowerPoint, Outlook, Teams) and laptop-based diagnostics.

Application & Gas Knowledge

• Understanding of gas composition, calorific value, Wobbe Index, moisture content, H₂S limits, and gas quality reports.

• Ability to adapt engines to fluctuating gas quality, low-pressure conditions, and site-specific applications.

Experience

• Significant hands-on field service experience with gas engines and gensets.

• Expert-level knowledge of engine systems, diagnostics, and repair methodologies.

• Experience in customer-facing service roles.

• Prior experience coaching or providing technical guidance to junior technicians (preferred).

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2422821

Relocation Package No

100% On-Site No