Field Service Technician

ustomers.

• Complete training in line with skill and business requirements.

• Maintain service vehicle and tools for cleanliness and proper operation.

• Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.

RESPONSIBILITIES

Qualifications: To be successful in this role, you will need the following:

• Education: Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred.

• Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.

• Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience.

• Skills and Competencies:

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

• Develops Talent: Developing people to meet both their career goals and the organization's goals.

• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• Health and Safety Fundamentals: Champions and models proactive health and safety behaviors.

• Diagnostics Application: Translates customer complaints to develop troubleshooting plans and uses specialized tools to diagnose and complete repairs.

• Electronic Service Tool Application: Utilizes appropriate electronic tools to maintain products or diagnose and troubleshoot issues.

• Engine Systems Interactions: Analyzes interactions of internal and external electrical and mechanical systems to diagnose and repair.

• Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines.

• Service Documentation: Creates and verifies customer, equipment, and technical information; documents required information in the service management system.

• Technical Escalation: Elevates issues to a higher level of expertise and captures all troubleshooting steps in the appropriate database.

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

QUALIFICATIONS

Field Service Residential 2/1 Roster

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2422301

Relocation Package No

100% On-Site No