IT SUPPORT ASSOCIATE

ensure effective solutions.

• Identify opportunities for improvement and propose changes to optimize services and processes.

• Manage the relationship with external suppliers, providing follow-up and ensuring compliance with standards.

• Extend the workday according to the needs of the business.

• Assist in other assigned IT-related responsibilities.

• Perform IT production support for assigned areas according to documented processes.

• Manage documentation and process standards.

To be successful in this role, you will need the following:

• Strong knowledge in database and SQL management.

• Understanding and experience with root-cause analysis methodologies.

• Familiarity with innovative technologies applied to the business.

Additional Considerations

For union-represented employees, the following criteria must be considered:

• Performance evaluation with one of the following ratings:

• Meets Expectations

• Exceeds Expectations

• Significantly Exceeds Expectations

• Minimum of 12 months of seniority in the current job classification.

• No recorded behavioral incidents within the past 6 months.

Experience

At least 6 months of experience related to IT support areas or root cause analysis.

Main Areas of Interaction: Quality, Operations, Manufacturing, Engineering.

Additional Requirements: Extension of the workday due to the need for the business.

Skills

• Values differences.

• Action-oriented

• Stakeholder balance sheet

• Troubleshooting (Cause - Root Analysis)

• Effective communication.

• Proactivity

• Teamwork.

• Negotiation

• Flexibility

• Adaptability.

Education

Completed Minimum Preparatory, Technical Career.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2427390

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.