IT Support Associate - Level IV

intelligence.

• Integrate software solutions with shop-floor systems such as PLCs, sensors, IoT devices, and other industrial hardware.

• Design and maintain dashboards and reports to support data-driven decision-making across operational and business units.

• Participate in system and solution architecture planning to ensure scalability, reliability, and security.

• Diagnose, troubleshoot, debug, and resolve complex IT hardware and application issues with minimal direction, ensuring timely resolution and customer confirmation.

• Install, configure, upgrade, or disposition IT hardware and applications as required.

• Use the Incident Management system to manage reported issues and requests, documenting actions taken and analyzing trends to proactively identify and resolve potential issues.

• Assist in maintaining plant or site network infrastructure, including connectivity for Industry 4.0 systems.

• Maintain accurate and up-to-date technical documentation, including system designs, configurations, and user training materials.

• Coach, develop, and train less experienced IT Support Associates on support processes, tools, and best practices; identify additional training needs.

• Supervise and guide contract resources as required.

• Champion the use of Six Sigma and continuous improvement practices to reduce costs, improve processes, and enhance service quality.

• Identify opportunities for service improvements, engage customers, and raise change requests for assessment and implementation when appropriate.

• Perform additional IT responsibilities as assigned.

RESPONSIBILITIES

Skills and Competencies

• Strong technical aptitude with the ability to develop and support low-code/no-code and analytics platforms.

• Industry 4.0 knowledge, including data integration, real-time monitoring, and production intelligence concepts.

• Effective problem-solving skills using systematic, data-driven, and industry-standard methodologies to identify root causes and implement robust solutions.

• Incident, problem, and change management expertise with a customer-focused mindset.

• Ability to manage complex information and make timely, high-quality decisions.

• Strong collaboration and communication skills to work effectively with diverse stakeholders and audiences.

• Demonstrated ability to coach, mentor, and develop others.

• Continuous improvement mindset with experience applying Six Sigma or similar methodologies.

• High level of accountability, adaptability, and technical curiosity to anticipate and adopt new technologies.

• Appreciation for diverse perspectives and inclusive teamwork.

Experience

• Significant work experience with in-depth technical knowledge gained through specialized training and relevant hands-on experience.

• Proven experience supporting enterprise IT environments, applications, and manufacturing or shop-floor systems is preferred.

QUALIFICATIONS

Qualifications

• High school diploma, certificate of completion of secondary education, or equivalent experience (as permitted by applicable regulations) is required.

• Associate Degree, relevant industry training, certification, or equivalent experience is preferred.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2423306

Relocation Package No

100% On-Site No