On Site Service Technician - Level II

ocedures to guarantee accurate repairs and adherence to company standards and policies.

• Empower Customer Teams: Coach customer employees on preventative maintenance and basic repairs, enabling them to maintain equipment effectively and reduce future issues.

• Facilitate Issue Resolution: Escalate unresolved or complex problems promptly to senior technicians or supervisors, ensuring quick and effective solutions.

• Maintain Quality and Accountability: Complete all required documentation accurately, including service worksheets, timesheets, and warranty claims, supporting transparency and compliance.

• Promote Safety and Sustainability: Uphold Health, Safety & Environmental standards, maintain a clean and organized work area, and report any incidents to protect people and assets.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Diagnostic Skills:Ability to translate customer complaints into actionable troubleshooting plans, use guided workflows, specialized tools, and diagnostic software to accurately identify and resolve issues.

• Technical Expertise in Repairs:Proficiency in repairing and maintaining mechanical and electrical systems, including engines and power generators, while following guidelines and using the correct tools to ensure quality and efficiency.

• Effective Problem Escalation and Documentation:Skill in escalating complex issues promptly, leveraging available resources, and capturing all troubleshooting steps in business systems for seamless communication and accurate historical tracking.

• Systems Interaction Knowledge:Understanding of how internal and external systems (electrical, mechanical, exhaust, cooling, fuel, sensors, etc.) interact, and ability to interpret service publications and measurements to diagnose and repair effectively.

QUALIFICATIONS

Education/ Experience:

• Apprentice Certified Power Generation or Engine Technician (Preferred)

• Vocational diploma from relevant technical institution

• Current relevant electrical certification (optional)

• Locally valid driving permit

• Basic level field service work experience

• Intermediate level knowledge of and/or experience with power generation or engine products

• High Voltage/ Low Voltage experience (optional)

• Customer service experience

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2426016

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.