Power Gen Service Supervisor

the use of materials, equipment, and employees will ensure safe, high-quality, and efficient operations, contributing to overall service excellence.

• Ensuring Accurate Communication : Developing and reviewing quotes for accuracy and keeping customers updated on repair status will build trust and transparency, enhancing customer satisfaction.

• Driving Continuous Improvement : Participating in process reviews and improvements will help the organization adapt to changing customer expectations and achieve its goals more effectively.

• Resolving Issues Promptly : Monitoring open repairs and addressing issues that impact completion timelines will ensure that repair plans are executed as promised, maintaining customer trust.

• Building Strong Customer Relationships : Resolving warranty concerns and maintaining professional communication with key customers will strengthen relationships and ensure high levels of customer satisfaction.

RESPONSIBILITIES

To be successful in this role, you will need to be able to:

• Financial Acumen : Understanding key financial indicators will help you make informed business decisions, ensuring that your team operates efficiently and profitably.

• Effective Communication : Developing and delivering clear, multi-mode communications tailored to different audiences will ensure that everyone, from technicians to customers, understands repair plans, updates, and expectations.

• Customer Focus : Building strong relationships and delivering customer-centric solutions will enhance customer satisfaction and loyalty, which is crucial for the success of your service operations.

• Directing Work : Providing clear direction, delegating tasks effectively, and removing obstacles will enable your team to work efficiently and meet repair deadlines.

• Ensuring Accountability : Holding yourself and your team accountable to meet commitments will foster a culture of reliability and trust, ensuring that repair plans are executed as promised.

• Managing Conflict : Handling conflict situations with minimal disruption will maintain a positive work environment and ensure that issues are resolved swiftly and effectively.

• Diagnostics Application : Translating customer complaints into actionable troubleshooting plans and using specialized tools to diagnose and resolve issues will ensure successful repairs and customer satisfaction.

• Electronic Service Tool Application : Utilizing the appropriate electronic tools to diagnose and troubleshoot issues will streamline service events and improve repair accuracy.

• Service Documentation : Creating and verifying accurate service documentation will ensure a clear record of work done, aiding in payment processing and historical tracking.

• Technical Escalation : Efficiently escalating technical issues and documenting troubleshooting steps will ensure timely and accurate resolution of complex problems.

• Warranty Process : Analyzing customer issues and managing warranty claims accurately will ensure proper coverage and settlement, enhancing customer trust and satisfaction.

QUALIFICATIONS

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Responsibilities:

• Coordinate with multiple scheduling teams, Project Managers, and functions.

• Manage fleet vehicles for assigned Technicians

Additional Information:

• This role is an onsite role. Expectations are 5 days onsite, with some hybrid flexibility on occasion.

• This role includes a rotational on call schedule that includes weekends.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2415762

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.