Power Generation Field Service Technician - Level I

ut screens.

• Completes training in line with skill and business requirements.

• Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

RESPONSIBILITIES

In this role, you will make an impact in the following ways:

• Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs

• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.

• Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.

• Completes training in line with skill and business requirements.

• Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

QUALIFICATIONS

• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

• Values differences - Recognizing the value that different perspectives and cultures bring to an organization

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2425608

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.