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Product Support Advisor - FIFO

Cummins

4.3

(41)

Newman, Australia

Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

    • #R-8488EF5D2BF04567B96DA39B2187025F

    Position summary

    ation, and workflow accuracy.

    • Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.

    • Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.

    • Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.

    • Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.

    • Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

    RESPONSIBILITIES

    To be successful in this role you will need the following:

    • Significant field service experience with expert-level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).

    • Proven experience working on large mining fleets, including:

    • Komatsu 830E haul trucks

    • Komatsu WA1200 loaders

    • Komatsu PC550 excavators

    • Hitachi EX5600-7 excavators

    • Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.

    • Strong problem-solving and decision-making skills when working with high-complexity systems and remote field conditions.

    • Excellent communication skills with a strong customer-service focus.

    • Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice-trained Engine Technician preferred.

    • Valid driver's license and ability to meet site access, medical, and compliance requirements.

    • Safety-first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero-incident workplace.

    QUALIFICATIONS

    Rio Tinto Hope Downs 4

    8/6 Roster Day shift Only

    HHP Experience Required

    Field Service Experience essential

    Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600-7

    Job Service

    Organization Cummins Inc.

    Role Category On-site with Flexibility

    Job Type Technician

    ReqID 2424871

    Relocation Package No

    100% On-Site No

    Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.