Service Administrator

Cummins

4.3

Ireland

Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023

4.3/5 in overall job satisfaction

4.8/5 in supportive management

83% say women are treated fairly and equally to men

85% would recommend this company to other women

97% say the CEO supports gender diversity

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Annual merit and profit sharing based on individual and company performance.

More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.

55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

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h scheduled and unscheduled service events will optimize resource allocation, ensuring timely service delivery and minimizing downtime for customers.

Accurate Documentation: Documenting customer inquiries and interactions in Cummins systems will create a reliable record, facilitating better follow-up and communication.
Proactive Issue Resolution: By resolving customer issues promptly and effectively, you will enhance the overall customer experience and demonstrate your commitment to service excellence.
Feedback for Improvement: Providing constructive feedback on processes will contribute to continuous improvement initiatives, helping to refine customer service strategies and operational efficiency.
Customer-Centric Suggestions: Your insights on making processes more customer-centric will drive innovation and enhance the overall service experience, aligning with organizational goals.

RESPONSIBILITIES

To be successful in this role you will need the following:

Customer Support Experience: While proven experience in aftermarket customer support is preferred, having a strong foundation in customer service principles will help you effectively address customer needs and enhance their experience.
Industry Knowledge: Familiarity with the Powergen Standby and Prime Power sectors, as well as knowledge of electromechanical equipment repair and maintenance, will enable you to provide informed support and solutions.
Collaborative Mindset: Building strong partnerships and working collaboratively with colleagues will be essential for achieving shared objectives and fostering a positive team environment.
Effective Communication Skills: The ability to communicate clearly and adapt your message to different audiences will ensure that you meet the unique needs of customers and team members alike, facilitating smoother interactions and problem-solving.

QUALIFICATIONS

Education/ Experience:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2406522

Relocation Package No