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Service Administrator

Cummins

4.3

(41)

Pakenham, Australia

Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

    • #R-8792C3AF3D754873869A28441D737EBD

    Position summary

    ilability; review plans with the Service Supervisor/Team Lead prior to customer contact.

    • Work with the Service Supervisor and/or Team Lead to schedule job assignments.

    • Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers.

    • Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.

    RESPONSIBILITIES

    To be successful in this role you will need the following:

    • Demonstrated administrative experience in Automotive, Construction or other Trade related fields.

    • Experience of delivering first class customer service

    • Demonstrate care and attention to detail

    • Experience or knowledge of automotive industry would be highly beneficial.

    • Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.

    QUALIFICATIONS

    Experience in the automotive industry or strong mechanical knowledge is highly beneficial.

    Prior experience with OHS compliance and documentation is a significant advantage.

    Must demonstrate exceptional attention to detail and strong organizational skills.

    Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.

    Job Service

    Organization Cummins Inc.

    Role Category On-site

    Job Type Office

    ReqID 2418790

    Relocation Package Yes

    Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.