Service Manager

ategic customer base. s:

Responsibilities:

• Supervise and Coordinate: Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.

• Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.

• Technical Support: Provide first-level support to Service Technicians, escalating technical issues when necessary.

• Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.

• Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.

• Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.

• To be successful in this role you will need the following:

• Relevant Experience: Intermediate-level experience in a technical field with demonstrated team leadership skills.

• Educational Requirements: College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.

• Technical Skills: Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.

• Customer Focus: Strong ability to build and maintain customer relationships and handle conflicts effectively.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Relevant Experience: Intermediate-level experience in a technical field with demonstrated team leadership skills.

• Background: You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle

• Technical Skills: Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.

• Customer Focus: Strong ability to build and maintain customer relationships and handle conflicts effectively.

• Financial Acumen: Understanding and application of financial indicators for better business decision-making

QUALIFICATIONS

Education, Licenses, Certifications:

You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2411557

Relocation Package No